Hi Greg17,
Thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for sharing your feedback with us. I understand your frustration, and this is not an experience we want to provide our customers with. We strive hard to provide a seamless experience for our clients. We regret that you are having difficulties cancelling your subscription and we apologize for the long wait for this to be resolved. We truly value and appreciate your patience and understanding.
To help you with resolving your issue, I have sent you a private message for me to investigate and help you with this. Also, please be assured that we will pass along your feedback to the relevant team. Thank you for your understanding on this matter.
If you do require further assistance, feel free to reply to this post.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth