Forum Discussion

GEB's avatar
GEB
Experienced User
2 months ago
Solved

Statement Text on electronic payment

The number of keystrokes allowed for statement text seems to constantly change.  At the moment I'm restricted to 12 characters which is not nearly enough for many of my suppliers. This is on a multi ...
  • Isaiah_C's avatar
    Isaiah_C
    2 months ago

    Hi GEB,

     

    Totally get how annoying that would be, especially when the character limit keeps changing and you're stuck manually fixing payment references in online banking. Statement text is designed to accept up to 18 characters, and we've consistently seen the browser version allow the full 18. If you're currently being restricted to 12, something's likely not behaving as expected. A good first step is to clear your AccountRight cache, then jump back in and check if the full character limit is available again.

     

    If it's still happening after that, the best next move would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team can dig into your file and see why the limit isn't sticking.

     

    Regards,

    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi GEB,

 

Totally get how annoying that would be, especially when the character limit keeps changing and you're stuck manually fixing payment references in online banking. Statement text is designed to accept up to 18 characters, and we've consistently seen the browser version allow the full 18. If you're currently being restricted to 12, something's likely not behaving as expected. A good first step is to clear your AccountRight cache, then jump back in and check if the full character limit is available again.

 

If it's still happening after that, the best next move would be to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The team can dig into your file and see why the limit isn't sticking.

 

Regards,

Sai

  • GEB's avatar
    GEB
    Experienced User
    2 months ago

    thank you Sai that fixed it for now, but can this be something that the team can work around so I don't have to do this on a regular basis

     

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