Statements received but not invoices
Question - Using AccountRight desktop, at EOM sent out a bunch of invoices through 'Print/Email invoices' followed by 'Print/Email statements' through 'Sales' home screen. Problem is that many cu...
Forum Discussion
Hi Cerise3,
Sounds like a bit of a mess there! Here's how you can sort it out. First up, double-check your customer delivery settings make sure invoices are set to 'email' before you create them, otherwise, you'll have to fix them one by one. Also, check your email preferences in AccountRight sometimes it's better to use their system instead of Outlook for sending.
If your emails are stuck 'Sending,' the issue might be emailing limits or dodgy recipient addresses track the emails and see if they’re being blocked. If you’re still hitting walls, get in touch with our chat team through our virtual assistant MOCA or drop us a support ticket via MyAccount. Just give them the specifics, and they’ll sort it. Hopefully, you’ll have those invoices flying out in no time!
Regards,
Shella
