Forum Discussion

LL1908's avatar
LL1908
9 months ago

Statements sent by Email

I send statements to clients every Friday.

For the first time, our statements have not attached themselves to the covering email sent.

How do I fix this issue?

I use Outlook as my email provider.

 

Thank you 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, LL1908

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    Kindly try to email the statement to your email address and see if the statement will be attached to the cover email. Please let us know how it goes.

     

    Best regards,

    Doreen

    • LL1908's avatar
      LL1908
      9 months ago

      Nothing worked until I unticked the box in preferences.

      Then it went back to normal (Pre problem).

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, LL1908

         

        Thank you for updating.

         

        We are glad to know that it is now working on your end. Should you encounter issues in the future, please don't hesitate to create a post again or reach out to us. We are here to assist you!

         

        Best regards,

        Doreen

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