Hi
We have the same problem, I think it is related to the earlier charge of adding interest on overdue accounts, that was never paid.
MYOB now does a invoice for finance charges, where before it was never done, if money was put into finace payment section on customer payments.
We have customers that show balance owing, we deactivated thaose cards and made new cards for them.
But when doing statements the disabled/inactive card still show up in the statements to be sent with money owing, you then have to unclick those cards wheb doing statements.
Regards
Charlie Milton
Hi RandIEwing,
Thanks for posting.
My apologies for the late response. MYOB has implemented a new invoicing process for finance charges. This is a shift from the previous practice where no invoice was generated if money was put into the finance payment section on customer payments. The new process is designed to facilitate customer payments and automate the billing process, making it easier for businesses to manage their finances. Regarding the issue of deactivated cards still showing up in statements, if you have customers who appear to have outstanding balances in the "Enter Order/Invoice" section but their statements correctly show a zero balance, you can try the following steps to reconcile these discrepancies:
Verify Transactions: Double-check all transactions related to customers. Ensure that all invoices, payments, and credits are correctly entered, dated, and matched to the appropriate customer accounts.
Currency Settings: Confirm that the currency settings for these customers are accurate and match the invoices, payments, and credits. Any discrepancies in currency settings can cause apparent outstanding balances. Working with multiple currencies.
Feel free to post again anytime you require further assistance.
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Kind regards,
Shella
