Hey Shella,
Sorry, but it seems like you just repeated the same information twice. There are dozens and dozens of complaints about this problem and no real fix that I have seen so far. We have multiple foreign currency customer accounts that show in our statement listing as having a 0.01 or -0.01 balance, but when you print the statement out, it has a 0.00 balance.
All transactions have been checked and double-checked ... invoices and payments match perfectly ... all currency settings have been confirmed. These are the things we do before coming to the forums as a last resort.
What we need to know is how to remove these minor balances from our statement list.
Hi RandIEwing,
Thanks for adding this. When a customer card shows a small balance but the statements and receivables reports show $0.00, the card balance may be out of sync with the underlying transactions.
As a first check, run the Aged Receivables Detail or Summary report using a future date, such as 31/12/9999. Also check Sales Register > Open Invoices, Returns & Credits, including any finance charges, to confirm there isn’t a transaction creating the balance.
If those areas show nothing owing, I recommend reaching out to our support team so they can investigate it. You can reach out by creating a ticket in My Account or connect wth our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
