stock double counted

Question

Hi Myob,&nbsp;How are you?&nbsp;&nbsp;I met an issue. Here is the details:We raise an order and paid that order for some stocks. Purchase Order number is 7545.&nbsp;When we received the stocks, I went to order#7545 and click "receive items" to confirm the QTY we received. However the system created a new order#7280 automatically.&nbsp;On the next day, my colleague also went to Order#7545 to convert this order to bill.&nbsp;We found that the stocks on order#7545 are double counted. One from order#7280 and one from bill#7545. We can't delete order#7280 and said "a purchase with payment applied may not be delete."&nbsp; We can't delete bill#7454 either with the same reason.&nbsp;&nbsp;Please kindly advise how we can do to delete order#7280 or bill#7545. As the stock number in the system is not correct. They are doubled.&nbsp;One payment can't be applied to different bill and quote at the same time.&nbsp;&nbsp;We need your help urgently.&nbsp;&nbsp;Best regards,Stella

isaiah_c · Answer

Hi ANZHPL,
&nbsp;
Thanks for reaching out. That definitely sounds like a bit of a messy one, and I can see why the double stock count would be causing headaches. From what you've described, it looks like the stock got recorded twice. Once when the items were received, and again when the order was converted to a bill. Since there's already a payment applied, the system won't let you delete those transactions directly (which is why you're getting that message).
&nbsp;
What can you do instead is reverse things to get your stock numbers back on track:
&nbsp;

For the bill (7545), you'll need to remove or reallocate the payment first before you can delete or reverse it
 If you can't delete it, you can enter a supplier return or adjustment to offset the extra stock
 For the duplicate order (7280), if it can't be deleted, you can zero it out or also use an inventory adjustment to correct the quantities.

If you're unsure which way is best for your file, it'd be a good idea to jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a closer look and guide you step-by-step.
&nbsp;
Regards,
Sai

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stock double counted

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