Forum Discussion

HIPC40's avatar
HIPC40
2 years ago

subscription double charge to my account

In January 2023 we upgraded our MYOB system from AccountRight Basic to MYOB AccountRight Plus. On June i just realised that MYOB charged me double with different Serial Number but under same name account. I called MYOB to solve this issue on June (6 months double charges) and the officer promise to solve the issue by cancel one of the Serial number and give me 3 months credit notes, however when I check my bank statement MYOB still charge me double on August and no credit notes that i am expecting– it is totally different to what I have been advised back to June 2023. Ia

 

I dont understand why there are 2 Serial number with One name and I am really dispointed with happened with me. However, I need to resolve this  and request request this matter to be resolved asap.

  • AlanT's avatar
    AlanT
    Ultimate Partner
    2 years ago

    Oh, you are lucky.  I have a similar situation for one of my clients and they have now been TRIPLE charged.

     

    Try explaining that to their billing team.

     

    AlanT

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi HIPC40, 

     

    Thanks for reaching out and welcome to the Community Forum. 

     

    Apologies for the delayed response. I understand issues with billing and double charging should be handled as quickly as possible. Sorry to hear about your experience. Generally, if any MYOB support offers help canceling a subscription, they should give you a case number to keep track of it. For me to check on this further, please send me a private message containing the following.

    • Serial numbers of the two subscriptions
    • Full name and email address
    • Company name
    • Company File ID (Help > About MYOB AccountRight)
    • Case number for cancellation (if there are any).

    We look forward to your response. Any additional information regarding the issue would be much appreciated. 

     

    Cheers, 

    Genreve

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi HIPC40, 

       

      I have sent you a private message. If your issue with your subscription and promised refund is still not actioned. We'll provide further help. 

       

      Cheers, 

      Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.