Forum Discussion

sel_17's avatar
sel_17
Contributing User
3 years ago

supplier bill attachments disappearing from sales register

I attach my supplier bills to each transaction but when looking them up in Purchases register some (not all) attachments have disappeared!  So frustrating as we modify PDF's with important informatio...
Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi sel_17 


This cane a display glitch. Can you please  clear AccountRight cache  and check if those attachments are then appearing in the register?

  • sel_17's avatar
    sel_17
    Contributing User
    3 years ago

    How do I clear the cache?

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi sel_17 


      If you click the "Clear AccountRight cache" hyperlink in my previous post, you'll get the instructions on clearing cache. 

  • sel_17's avatar
    sel_17
    Contributing User
    3 years ago

    I've done that but they have not reappeared. 

    I don't know if this helps but the attachments disappear after "paying a bill", also the only ones disappearing are for foreign currency.

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi sel_17 

      Can you plesae attach a screenshot of one such pay bill transaction. Please remove any sensitive information from that transaction before publicly posting it here. 

      • sel_17's avatar
        sel_17
        Contributing User
        3 years ago

        Unsure how to attach a screen shot of something that is missing ..................

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