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sel_17's avatar
sel_17
Contributing User
3 years ago

supplier bill attachments disappearing from sales register

I attach my supplier bills to each transaction but when looking them up in Purchases register some (not all) attachments have disappeared!  So frustrating as we modify PDF's with important informatio...
AndrewStephen's avatar
AndrewStephen
Valued Cover User
3 years ago

Hi sel_17 

This is a known issue (bug) with AccountRight Desktop and has been for 2+ years now.

The developers have promised a fix for this and a couple of other issues and still, they have not fixed it.
From what I have been told, management doesn't want to allocate the resources to fix the issue in the desktop version.


The only workaround is to open the PDF from intray then enter the purchase from the Purchase Tab, once saved link the document. 

We work with AccountRight open twice on two screens now for this reason.  Open the PDF from InTray on one screen, enter it on the 2nd screen and then link again from the 1st screen and it 100% stops the issue with linking the document.

sel_17's avatar
sel_17
Contributing User
3 years ago

Thanks for the workaround

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