Surcharge on Credit Card Payments
Hi I have ticked for customer to pay the $0.25 surcharge when paying with Credit Card and it has worked fine, up till today. I just had our customer pay like he does every week, and the $0.25c s...
Forum Discussion
Hi Helen_Keegan,
Can you check if the invoice is set as tax inclusive? If so, the tax on the surcharge will be deposited on top of the amount invoiced to the customer. This means that the total amount deposited into the bank will be the invoice amount plus the GST on the surcharge. For example, if the invoice amount is $100 and there is a surcharge with GST, the total deposited amount will be $100 plus the surcharge amount including GST. This ensures that the GST on the surcharge is accounted for in the total deposit.
We recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
