Tax Invoices won't print or email
Hi, Anyone having issues with MYOB AccountRight not printing or emailing invoices? There was a Windows 11 update last night. Coincidence or not, this morning we can't print or email anything that is ...
Forum Discussion
Yes I have the same problem.
Sorry but glad it isn't just us. Here's hoping somebody has a solution. For anyone from MYOB reading this, I see the Win 11 update yesterday said this:
"KB5121003 introduces a newized configuration for printer driver selection, legacy communication might be blocked."
Hi everyone,
Thanks for all the details. As packing slips are still working and the issue seems to be limited to invoices, it sounds like this may be related to the invoice form or AccountRight’s printing component. The Windows 11 update could be related, but it’s hard to confirm that from here. Could you please try the following:
- Test a new, simple invoice using a standard invoice form rather than your customised form. If the standard form prints or emails successfully, the issue is likely within the customised form, such as its layout or logo
- Clear the AccountRight cache, close and reopen AccountRight, then test the invoice again. It’s best to test one invoice individually rather than using a bulk print or email option
- Check or repair the Microsoft .NET Framework and restart the computer. Also check that the Windows Print Spooler service is running
- As a temporary workaround, sign in to the browser version of AccountRight and try printing or emailing the invoice from there
If you’re still unable to print or email the invoice after trying these steps, please contact our support team via live chat with MOCA, our virtual assistant, or give them a call. They can investigate the issue in more detail and help get it resolved.
Cheers,
Princess
What are we meant to do now? Anyone from MYOB working on a solution?
Even Tax Invoices from the Web Brower version (which we don't use and won't use) show as Orders on the PDF, not a Tax Invoice.
