Tax Invoices won't print or email
Hi, Anyone having issues with MYOB AccountRight not printing or emailing invoices? There was a Windows 11 update last night. Coincidence or not, this morning we can't print or email anything that is ...
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Just got off the phone with myob on this issue - final result was to REMAKE ALL OF OUR CUSTOMISED FILES! apparently they have all been corrupted and need to be remade. WHAT A JOKE! If we need to do this it will take hours and hours.
Changing all the fonts to arial worked for the customer I was helping. It doesn't like calibri or calibri bold, and likely a few other fonts. Took a few minutes to wrangle the font sizes and field sizes to make it presentable but they can invoice again.
If you print from the preview in the form designer then you might get an actual error instead of the nothing you get when you try to print the actual invoice, which might help if there are other non-font-related errors.
Sorry if that's a bit vague. I was just fixing this for a customer. I've never actually used myob software before.
Yes, we had one line on the forms that was Calibri. Changed that to Arial and saved. It now works like it has for the previous 10 years and 50,000 invoices. Whether is a font issue or as MYOB mentioned above, just any change fixes it - who knows.
MYOB, who do we bill for all the wasted hours?
EDIT: for us in was absolutely due to using Calibri. Any forms that were all Arial continued to work. Any forms with any Calibri (which were many) didn't. Changed them to Arial and all forms now work (like they always had). For us it was definitely font. Changing anything else and re-saving had no change for us. The font change away from Calibri did. So MYOB, what have you got against Calibri all of a sudden?
