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DJMX5's avatar
DJMX5
Experienced Cover User
21 days ago
Solved

Tax Invoices won't print or email

Hi, Anyone having issues with MYOB AccountRight not printing or emailing invoices? There was a Windows 11 update last night. Coincidence or not, this morning we can't print or email anything that is an Invoice - nothing happens. We can print packing slips etc, just not a Tax, Proforma Invoice. When we email through Outlook (as we always do, the email comes but with no invoice attached)

 

Issue is on all PC's and with all printers. As mentioned, can't print or email anything resembling an invoice or proforma. 

 

Any ideas? 

  • brunob's avatar
    brunob
    13 days ago

    Hi all,

    Good news, the fix is live. Printing and PDF creation for customised forms is working again, whatever fonts your forms use. Just update to the latest version of AccountRight and you're good to go.

    A big thank you for your patience on this one, and for working with us on the temporary workarounds while we got to the bottom of it with Microsoft. 

    Regards,
    Bruno

117 Replies

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  • Alit3ch's avatar
    Alit3ch
    Contributing User
    14 days ago

    Also, now getting a bounceback from emailing PO (that we can't see a copy of) to our own email address that we copy all POs on.  Is this due to work being done in the background trying to fix the issue? It's our email address it saying is undeliverable to. 

      

    Undeliverable: Order 00041237; J8711 Mainframe extra

    Diagnostic-Code: rejected

  • Alit3ch's avatar
    Alit3ch
    Contributing User
    14 days ago

    Now just got my latest PO in our Outlook inbox! Progress? Hope so.  Still can't print from MYOB but it's an improvement. 

  • bectangel's avatar
    bectangel
    Contributing User
    14 days ago

    Same here - we didn't use Calibri, but a couple of others. Changed everything to Arial and problem gone...

     

  • JeanetteFX's avatar
    JeanetteFX
    Member
    14 days ago

    We haven't been able to print our invoices since the Windows update either.  We use Account Right in 2 businesses, and the issue is only happening with one business at present ?  I have tried changing the font to no avail.  Really looking forward to a remedy being sorted, as it is very frustrating !

  • Mike_MYOB's avatar
    Mike_MYOB
    Community Manager
    13 days ago

    Hi joemj​, this conversation thread is specifically about an in issue that began around 7 days ago, where due to a microsoft update, any customised forms with the Calibri font would not print.

    You are indicating that you have had printing errors for a much longer period of time (since June) which would be a different problem and unrelated to what community members are discussing here.

    Please connect with our support team to try and investigate a resolution, as this appears to be unique to you and will need detailed troubleshooting to work through.

  • jenniek's avatar
    jenniek
    Ultimate Partner
    13 days ago

    yay - thanks brunob​  - how is it live already - do clients need to do another update?

  • joemj's avatar
    joemj
    Experienced User
    13 days ago

    Sorry I tried to post here this morning to say our printing still is not working. Forum post here Print still not working. any suggestions? - I put the details in the post

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