Forum Discussion

someone's avatar
someone
Trusted Cover User
4 years ago
Solved

To Do List Accounts Receivables shows $0.00 balance invoices

Need to revive this old issue, as it is causing problems with statements.   The responses from the original post https://community.myob.com/t5/AccountRight-Sales-and-purchases/To-Do-List-Accounts-R...
  • someone's avatar
    someone
    4 years ago

    Hi Tracey_H 

    Thanks for the reply and the details of the PM.

     

    Earlier today I adding a payment for the $0.002, but the UI didn't appear to allow it.

     

    Have just tried it again using the following steps and this appears to have worked:

    • Use the calculator UI to add the 3 decimal places in both the Amount Received and Amount Applied
    • Needed to also check the "Include Closed Sales" checkbox as this screen considers the sales as Closed

    Consider this now closed.

someone's avatar
someone
Trusted Cover User
4 years ago

Hi gavin12345 

Appreciate the response, as I previously did request MYOB to have their developers provide a script and as usual heard nothing more.

 

I am aware of an external expert that does this kind of work. Heck I can even do the SQL script, but I shouldn't have to, as we are a paying MYOB Cover and now Subscriber. (bolding is for MYOB, not you gavin12345)

 

It's just soooo frustrating to get MYOB to fix thier errors and bugs

 

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi someone 

 

I've located our private messages where we were working on this and I advised you that I had spoken to our product specialists about this issue. This is my last private message to you:

 

There isn't a script for this situation as each script is created for a specific common issue created by AccountRight not behaving the way we expect it to.  Unfortunately for you, the only other time we have seen this is when the sales were imported and the GST amount needed to be corrected in AccountRight manually.

 

At this stage the only way I can see to clear those invoices from the To Do List would be to apply a payment for the outstanding 0.002. If you don't have one already you could create a Suspense account, as either an asset or liability, and set the Account Type to Bank or Credit Card. Then when you record the Receive Payments transaction make the Deposit to Account the Suspense account. You can then journal the total amount to the account you choose to allocate it to. This way it won't affect your bank account.  If those invoices don't appear in the Receive Payments window try clicking on Include Closed Sales.

 

Sorry I couldn't give you a quick fix for this.

 

As this hasn't been resolved I'll be happy to look into again for you and see if there's another way to remove those transactions. I'll update you when I have spoken to a product specialist.

  • someone's avatar
    someone
    Trusted Cover User
    4 years ago

    Hi Tracey_H 

    Thanks for the reply and the details of the PM.

     

    Earlier today I adding a payment for the $0.002, but the UI didn't appear to allow it.

     

    Have just tried it again using the following steps and this appears to have worked:

    • Use the calculator UI to add the 3 decimal places in both the Amount Received and Amount Applied
    • Needed to also check the "Include Closed Sales" checkbox as this screen considers the sales as Closed

    Consider this now closed.

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