Forum Discussion

K2ESA's avatar
K2ESA
Experienced Cover User
2 years ago

Unable to amend a large Purchase Order without getting a Connection Error

We have a large Purchase Order (over 100 lines) that we need to amend but when we try to amend it we get a Connection Error.  We have cleared the MYOB cache, tried the "time extender" restarted every...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi K2ESA,

 

Thank you for posting your concern in the forum. 

 

I'm sorry to hear about your issue amending your purchase order. May I get you to clear the cache of your AccountRight and check again? 

To clear your AccountRight cache, follow these instructions. 
1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Cache.
6. Delete all contents of the folder.
 

If clearing the cache does not fix the issue, please attach your latest diagnostic log to your next reply. 

To find your diagnostic log, follow these instructions.

1. Open your Start Menu.
2. Open the Run window.
3. Type: %localappdata%/myob.
4. Click Okay
5. Open AccountRight > Current > Diagnostic 
6. Choose the latest text file from this folder. 

 

Let us know if you require any further assistance with this. 

 

Thanks,

Genreve

 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home