Forum Discussion

MME-ME's avatar
MME-ME
5 years ago

unable to create a bill from the intray and then the bill disappearing

Hi

 

Has anyone had a similar issue and know how to fix it?

I have documents in my intray and it wont let me 'Create new bill' and when i refresh, the bill disappears

 

account right version

 

Thanks :)

  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi MME-ME 

     

    Sorry to hear that you're experiencing this. To troubleshoot can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check to see that all bills do appear correctly. Does it work?

     

    Please do let me know how you go.

  • Jesh_D's avatar
    Jesh_D
    Former Staff
    5 years ago

    Hi MME-ME 

     

    Sorry to hear that you're experiencing this. To troubleshoot can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check to see that all bills do appear correctly. Does it work?

     

    Please do let me know how you go.

    • MME-ME's avatar
      MME-ME
      5 years ago

      I did only have 1 file in the cache folder but it worked - Thank you

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