Forum Discussion

MME-ME's avatar
MME-ME
5 years ago

unable to create a bill from the intray and then the bill disappearing

Hi   Has anyone had a similar issue and know how to fix it? I have documents in my intray and it wont let me 'Create new bill' and when i refresh, the bill disappears   account right version   ...
  • Jesh_D's avatar
    Jesh_D
    5 years ago

    Hi MME-ME 

     

    Sorry to hear that you're experiencing this. To troubleshoot can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check to see that all bills do appear correctly. Does it work?

     

    Please do let me know how you go.

Jesh_D's avatar
Jesh_D
Former Staff
5 years ago

Hi MME-ME 

 

Sorry to hear that you're experiencing this. To troubleshoot can you please clear your AccountRight cache, once cleared can you please try to create a bill for the In Tray document and check to see that all bills do appear correctly. Does it work?

 

Please do let me know how you go.

  • MME-ME's avatar
    MME-ME
    5 years ago

    I did only have 1 file in the cache folder but it worked - Thank you

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