Forum Discussion

nwin2018's avatar
nwin2018
Cover User
6 years ago

Unable to email customers with correct format- the invoices sending as blank instead of correct format

Hi  Yesterday, we emailed the invoices to customers as usual but we received lots of emails from customers requesting the copy of invoices because they could not see them properly. They can load the...
  • Maxine_BC's avatar
    Maxine_BC
    6 years ago

    Hey nwin2018,

     

    Thanks for providing that info.

    The first thing to make sure of here, are you using AccountRight 2019.2.1? If you haven't upgraded to this update yet, you can find a link to do so here- AccountRight 2019.2.1 is now available. If you are unsure if you are using the correct version, you can find out by going to Help>About MYOB AccountRight.

     

    Are you able to check which type of form you are using? You can do this by going into Sales > Print/Email Invoices > To Be Emailed > Advanced Filters > Set the Sales Type to whichever is necessary and confirm the form that is being used. You can click Customise to be certain.

     

Maxine_BC's avatar
Maxine_BC
Former Staff

Hey nwin2018,

 

Welcome to the community forum. I hope you find this resource to be valuable.

 

So that I can look further into this for you, are you able to confirm how you are sending emails (Outlook, online emailing service etc.?) You can find this out by going into the Setup menu, choose Preferences and then click the Emailing tab.

 

Talk soon.

nwin2018's avatar
nwin2018
Cover User
6 years ago

Hi Maxine,

 

We are sending the invoices using OUTLOOK. We do not use the email set up directly from MYOB because we prefer to use outlook.

Thank you.

  • Maxine_BC's avatar
    Maxine_BC
    Former Staff
    6 years ago

    Hey nwin2018,

     

    Thanks for providing that info.

    The first thing to make sure of here, are you using AccountRight 2019.2.1? If you haven't upgraded to this update yet, you can find a link to do so here- AccountRight 2019.2.1 is now available. If you are unsure if you are using the correct version, you can find out by going to Help>About MYOB AccountRight.

     

    Are you able to check which type of form you are using? You can do this by going into Sales > Print/Email Invoices > To Be Emailed > Advanced Filters > Set the Sales Type to whichever is necessary and confirm the form that is being used. You can click Customise to be certain.

     

    • nwin2018's avatar
      nwin2018
      Cover User
      6 years ago

      Hi 

      I just make sure that using the latest update and so far no problem.

      Thank you for your help.

       

      • Maxine_BC's avatar
        Maxine_BC
        Former Staff
        6 years ago

        Hey nwin2018,

         

        Thats great, I am happy to hear that it is working for you now.

        If you have any future questions, please do feel free to post on the community forum again.

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