Forum Discussion

Dana02's avatar
2 years ago

Unable to Login

Good morning, 

We are unable to log in to Accountright, is anyone else having the same issue?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi Dana02,

     

    Thank you for the post and for reaching out to us. I'm sorry to hear that you're unable to log in to your AccountRight and I'll be glad to assist you with this. Please provide me with a screenshot of the error so we can further look into this. 

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator

    Hi,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

    • Dana02's avatar
      Dana02

      Hi Sai,

       

      Yes, I do still need assistance please.  I have been able to login but am constantly getting alerts of timed out, or the one I have screen shot and attached as a file, Connection error among others.

      Our IT person has been invetigating and cannot find a cause.

       

       

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator

        Hi Dana02,

         

        Thank you for your response and for the screenshot. Are you receiving this error when you click a specific option on your AccountRight? or it constantly pops up whatever you open on your AccountRight? 

         

         

        Please let me know if you need further help.

         

        Kind regards,

        Sai