Hi Doreen,
Yes it was declined by bank because card was cancelled. But when we try to "pay" the outstanding (using the button in the billing section) it gives us that error. As I said, the new card we are trying to pay with is fine and we used it as recently as yesterday (after trying to pay MYOB since Tuesday) so it's definitely NOT the card.
Hi BekZ,
Thank you for your response.
After further investigation into your account, I can confirm that the new credit card you provided has been successfully updated and was utilized three times to settle the due invoice. However, it appears that your bank declined the transactions due to insufficient available credit. It may be beneficial to reach out to your bank directly to understand why the card is not being accepted.
Feel free to create a post again if you need further help.
If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.
Cheers,
Princess
Thank you Princess. We'll have to follow up with the bank. When this error came up on Tuesday we checked the limit and there were many thousands available on the card, so I don't believe this is the issue. And the card itself is working. The outstanding amount due to be paid is no where near the available funds on the card, so we'll have to go to the bank to find out the issue.
Thank you both for your help.
Hi again,
I have double checked with the bank, checked the credit limit on the credit card (which it's only using about 5% of its limit right now) and I have used the card today to make a payment. Nothing is wrong with the card. I'm not sure what the issue is or if I'm maybe not explaining myself very well (could well be the issue knowing me!) - our credit card was cancelled, so we had a number of attempted debits with MYOB fail - totally expected. We've logged into our myob accounts and updated the credit card details for ongoing future payments. That's all worked fine. MYOB is giving us a warning on one of the accounts when we go in, saying there's an outstanding balance that hasn't been paid and we will lose access to conduct work if we don't resolve. We've gone into that master account and located the payment to make (around $470 I think) and we click the hyperlink to "pay". We put in the new (working with plenty of available funds) credit card details and then we get the error.
I'm sorry, but nothing on our end is showing as a problem in being able to make payment.
Hi BekZ,
Thank you for your diligence in testing the card. It seems like we might need to delve a bit deeper into this issue. I recommend creating a support ticket via your account at myaccount.myob.com for a more thorough investigation from the dedicated team that has better access.
We truly appreciate your patience and understanding. If there's anything else you need assistance with, please don't hesitate to let us know.
Thanks,
Genreve
