Hi Archskirt01,
Thank you for your post, the error log as not been attached to this post. When you get the error again can you please click on view error details and save the document, attach it to this window so I can investigate.
Hi Archskirt01,
Thank you for your post, the error log as not been attached to this post. When you get the error again can you please click on view error details and save the document, attach it to this window so I can investigate.
Hi Melisa
I have attached this again now by selecting the browse button mbelow.
Thank you
Hi Archskirt01,
Thank you for the error log. I can see that there is an Microsoft office interop error, Interop is a Microsoft Outlook process that gets installed with Outlook so that third party programs can send emails through Outlook. The error message you are experiencing indicates that Interop is not correctly setup in the Windows Registry (Library not registered) thus when AccountRight does call to it an error message is generated.
I would recommend getting your IT to look into this particar error, you may need to do a repair of Office or Re-Register Outlook DLL files and check fix registry keys (this would require an IT professional). Some clients have had some success at uninstalling Office, uninstalling AccountRight and then reinstalling both products.
