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RachatGA's avatar
RachatGA
Trusted User
5 years ago
Solved

Unable to upload invoices to in-tray + connectivity issues

I am aware there was an issue four weeks ago, and there was a resolution, except I am still experiencing these difficulties.   Upload of invoices to in-tray is so slow that it often times out, or I...
In Tray
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi FelicityC,

    To facilitate the transfer of the company file and utilize the available free space under the new serial number, it is necessary to purchase a subscription. You can acquire one by visiting https://www.myob.com/au/pricing. After obtaining the new serial number, proceed to restore the repaired file and update it with the newly acquired serial number.

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

RachatGA's avatar
RachatGA
Trusted User
5 years ago
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Hi Melisa

 

Thank you for your reply.  This has been happening for over a week.  I have tried all the suggested troubleshooting before posting this request for help.

Melisa_D's avatar
Melisa_D
Former Staff
5 years ago
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Hi RachatGA, 

 

Can you please send me a private message with the following information so I can investigate:

  • Serial number 
  • Your full name and email address 
  • File ID (This can be found by going to Help > About MYOB AccountRight)

Looking for something else?

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issues","id":"message:690950","revisionNum":5,"repliesCount":3,"author":{"__ref":"User:user:236202"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:690950"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:690950"},"body@stripHtml({\"truncateLength\":200})":" I am aware there was an issue four weeks ago, and there was a resolution, except I am still experiencing these difficulties.   Upload of invoices to in-tray is so slow that it often times out, or I...","body@stringLength":"445","rawBody":"

I am aware there was an issue four weeks ago, and there was a resolution, except I am still experiencing these difficulties.

 

Upload of invoices to in-tray is so slow that it often times out, or I might be adding data to a sale invoice and the pop-up \"connectivity issues - try again or cancel\" comes up even though I have not actually processed the sale yet.

 

Hopefully, you can help?  Thank you.

","kudosSumWeight":0,"postTime":"2021-01-12T11:57:32.563+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98MQ","node":{"__ref":"Attachment:{\"id\":\"attachment:message690950AttachmentNumber2\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/2/MYOB%20NR3.png\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mg","node":{"__ref":"Attachment:{\"id\":\"attachment:message690950AttachmentNumber3\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/3/errorLog2.txt\"}"}},{"__typename":"AttachmentEdge","cursor":"MjUuMnwyLjF8b3w1fF9OVl98Mw","node":{"__ref":"Attachment:{\"id\":\"attachment:message690950AttachmentNumber4\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/4/errorLog3.txt\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:In Tray","text":"In Tray","time":"2019-11-25T13:17:21.881+11:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:690950_5"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":791},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:690950":{"__typename":"Conversation","id":"conversation:690950","solved":true,"topic":{"__ref":"ForumTopicMessage:message:690950"},"lastPostingActivityTime":"2021-01-14T09:40:39.685+11:00","lastPostTime":"2021-01-14T09:40:39.685+11:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:690950":{"__typename":"ModerationData","id":"moderation_data:690950","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message690950AttachmentNumber2\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/2/MYOB%20NR3.png\"}":{"__typename":"Attachment","id":"attachment:message690950AttachmentNumber2","filename":"MYOB NR3.png","filesize":256368,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/2/MYOB%20NR3.png"},"Attachment:{\"id\":\"attachment:message690950AttachmentNumber3\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/3/errorLog2.txt\"}":{"__typename":"Attachment","id":"attachment:message690950AttachmentNumber3","filename":"errorLog2.txt","filesize":3462,"contentType":"text/plain","url":"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/3/errorLog2.txt"},"Attachment:{\"id\":\"attachment:message690950AttachmentNumber4\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/4/errorLog3.txt\"}":{"__typename":"Attachment","id":"attachment:message690950AttachmentNumber4","filename":"errorLog3.txt","filesize":24763,"contentType":"text/plain","url":"https://community.myob.com/t5/s/myob/attachments/myob/Sales_and_Purchases/74028/4/errorLog3.txt"},"Revision:revision:690950_5":{"__typename":"Revision","id":"revision:690950_5","lastEditTime":"2021-01-12T16:15:40.939+11:00"},"AcceptedSolutionMessage:message:691226":{"__typename":"AcceptedSolutionMessage","id":"message:691226","conversation":{"__ref":"Conversation:conversation:690950"},"author":{"__ref":"User:user:210120"},"revisionNum":1,"uid":691226,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:691140"},"subject":"Re: Unable to upload invoices to in-tray + connectivity issues","moderationData":{"__ref":"ModerationData:moderation_data:691226"},"body":"

Hi RachatGA, 

\n

 

\n

Can you please send me a private message with the following information so I can investigate:

\n","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"233","postTime":"2021-01-14T09:40:39.685+11:00","lastPublishTime":"2021-01-14T09:40:39.685+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":761},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:690950/message:691226","readOnly":true,"editFrozen":false,"body@stringLength":"620","rawBody":"

Hi , 

\n

 

\n

Can you please send me a private message with the following information so I can investigate:

\n","kudosSumWeight":1,"repliesCount":0,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:691226_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1743557931249":{"__typename":"CachedAsset","id":"theme:customTheme1-1743557931249","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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Hi Melisa

 

Thank you for your reply.  This has been happening for over a week.  I have tried all the suggested troubleshooting before posting this request for help.

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Hi Melisa

 

Thank you for your reply.  This has been happening for over a week.  I have tried all the suggested troubleshooting before posting this request for help.

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