Forum Discussion

Janete's avatar
Janete
Member
5 months ago

Unable to use customized remittance advice

Hello, For some reason we are no longer able to use our customized remittance advice. I search the forum and tried few of the advices to fix this such as, clearing cache, selecting form in "Advance ...
Shella_A's avatar
Shella_A
MYOB Moderator
5 months ago

Hi Janete,

 

Thanks for flagging this. Since you’ve already tried the right basics. Quick extras to try:

 

  • Set the custom form as the default in Print/Email Remittance Advices > Advanced Filters (Remittance Advice – Payables).
  • Make sure a default printer is set in Windows, then restart AccountRight.
  • Re-save the customised form under a new name and re-select it.
  • If you’ve recently updated, the form link can reset, re-link the custom form.

If it’s still playing up, I would recommend giving our live chat team a buzz via our virtual assistant MOCA or pop a support ticket through My Account and we’ll help you get it sorted.

 

Cheers,

Shella

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