Unpaid Invoice Summaries reminder
Has anyone else started receiving an email reminder in the past 2 months that Unpaid Invoice Summaries will be sent soon, even though they have this feature turned off? I don't understand why we have...
Forum Discussion
Same! I've checked ours this morning and the feature looks like it's turned off still so here's hoping they don't actually get sent.
[Not to mention the "learn more" link in the email takes you to a page that has moved...? Then having to be diverted from the desktop to the browser to check the setting... ]
What a way to trigger my yet-another-stupid-MYOB-decision button on a Monday morning, right on month/year end. Coming on the back of the 'you can't make an offline backup read only file anymore' debacle...
Can MYOB prescribe chill-tablets* for mornings like these?
Live Chat support have assured me that the reminders won't be sent if the setting is turned off.
However:
- FACTS: The Invoice Reminders feature is turned off in our file but we still received the reminder that the summaries will be sent on 3rd July. The wording of the email made it sound like MYOB had decided to turn this feature on by default like they have with other features we haven't wanted in the past (eg employee self-onboarding).
- IMPACT: This made me waste 15 minutes (30 minutes if you count coming into the community for a rant) checking the setting, confirming with live chat. I will feel the need to check this setting every month if we continue to receive it. I don't trust that MYOB won't turn it on for me while trying to be "helpful". There are several reasons we do not want to use this feature.
- RESOLUTION: Don't send this 'summaries will be sent' email, if the feature is already turned off in the software. There is no reason for it.
Haha, thanks for the Monday morning giggle. I'm glad I'm not the only one annoyed about ALL of those things!
I'm pretty sure MYOB would just need to change some sort of setting in the background so that these emails are not sent to us (users) if the feature has been toggled off, but it begs the question why they have suddenly started in the first place.
I had no satisfactory resolution when I lodged it as an issue with MYOB; they just advised to ignore the email as I had the option toggled off. It still makes me nervous every time I get this reminder, but in the few months I have been receiving them, it appears that nothing has been sent out to our customers.
