I am having the same issues as a lot of others, with invoice summaries being sent out randomly, one month they will go out the next they wont. This is becoming a problem as customers are complaining about the differences in the unpaid invoice summaries and the customer statements. Nothing gets changed neither unselected or cancelled. Like last month I had no notification of them being sent out, so I checked to see if they had been , and they hadn't so I sent them manually by selecting in the print/email invoices. Today I have an email from MYOB stating that they are to be sent out, and that's fine as I really love the system and the way it should work, but fails every couple of months. Very frustrating, but maybe if the unpaid invoice summaries were the same format as the statements I wouldn't have my customers complaining as much. I have spoke with several people in technical hel, very dissapointing as they have never been able to come up with any solution.
Like Gayle, I am totally lacking confidence in the invoice summaries function and it is effecting the service I provide my customers and collection of the money they owe me. They went out in June and July then nothing in August. I received a message saying they have now gone out for September after several phone calls to MYOB but I don't beleive they have as I have contacted someone that should have got one. I have called MYOB 3 times over past 2 months and each time they have checked my setup and one person had me reinstall the software. I spent many hours on the phone only to get through to someone that knows less about the invoice reminder/summary system than I do each time. MYOB, if there is a problem with any important function in your system then please post something to your users so we know not to call and then provide regular updates on when it will be fixed. Am I missing something because this is normal practice for all service providers I work with.
If you are not finding an invoice reminder appearing in the Sent Emails, and you have checked your setup is correct (Setting up invoice reminders), please note that an invoice can have its own terms which may be different from the card default - you can see the invoice terms by opening the invoice and viewing the Terms arrow (top right). An invoice reminder won't be sent where the invoice Terms are set to Prepaid or C.O.D. To check, go to the Sales command centre > Sales Register > Open Invoices tab > open the invoice > Terms.
The 'Sent emails' tab is the only place to check if reminders have gone out. I would suggest adding your email address as a customer email address and then checking to see if you receive these reminders.
Thank you Chris. The terms on the invoice are correct and the invoice is set up to email to me so I know if email reminders are going out. This is why I also know that invoice summaries have not gone out this month because I never got one depite the system saying they have been sent. This is the second month invoice summaries have not gone out without any explanation so I am loosing confidence in this process. All my settings have been checked by your consultants and are correct.
The emails for the invoice reminders are sent out using the address of noreply@apps.myob.com. I would make sure that you haven't got this address blocked and double check your spam folders incase it was filtered into this.
The other thing I would suggest doing is turning on the TLS settings in windows explorer. to do this you will need to do the following:
Open Internet Explorer > Select the Tools Toggle > choose Internet Options
Select the Advanced tab and scroll down until you get to TLS settings ensure these are selected
Ensure that Use TSL 1.1 and Use TSL 1.2 are selected
Choose OK to save these settings
If aren't able to send invoice reminders without issue after selecting both the TLS 1.1 and 1.2 protocols, repeat the above steps and use only the TLS 1.2 protocol.
I have been having the same problem for over 6 months with it sometimes telling me they were going and other times not but they were never being sent, even in the months when it said they were. The developers finally found that it was because there was a space in the set up of my email address (not the customers) and have put in a fix to stop this happening to others. In the meantime, I have removed the space and am expecting them to go next month. The space does not appear to have affected anything else.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
"}},"componentScriptGroups({\"componentId\":\"custom.widget.Custom_Footer\"})":{"__typename":"ComponentScriptGroups","scriptGroups":{"__typename":"ComponentScriptGroupsDefinition","afterInteractive":{"__typename":"PageScriptGroupDefinition","group":"AFTER_INTERACTIVE","scriptIds":[]},"lazyOnLoad":{"__typename":"PageScriptGroupDefinition","group":"LAZY_ON_LOAD","scriptIds":[]}},"componentScripts":[]},"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"components/community/NavbarDropdownToggle\"]})":[{"__ref":"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/users/UserAvatar\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageListMenu\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageListMenu-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/ranks/UserRankLabel\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/AcceptedSolutionButton\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"shared/client/components/common/Pager/PagerLoadMore\"]})":[{"__ref":"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"components/customComponent/CustomComponent\"]})":[{"__ref":"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744853305000"}],"cachedText({\"lastModified\":\"1744853305000\",\"locale\":\"en-US\",\"namespaces\":[\"components/messages/MessageView/MessageViewInline\"]})":[{"__ref":"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744853305000"}],"message({\"id\":\"message:779524\"})":{"__ref":"ForumReplyMessage:message:779524"},"message({\"id\":\"message:781151\"})":{"__ref":"ForumReplyMessage:message:781151"},"message({\"id\":\"message:781445\"})":{"__ref":"ForumReplyMessage:message:781445"},"message({\"id\":\"message:790704\"})":{"__ref":"ForumReplyMessage:message:790704"},"message({\"id\":\"message:791681\"})":{"__ref":"ForumReplyMessage:message:791681"}},"Theme:customTheme1":{"__typename":"Theme","id":"customTheme1"},"User:user:-1":{"__typename":"User","id":"user:-1","uid":-1,"login":"Anonymous","email":"","avatar":null,"rank":null,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":"ANONYMOUS","registrationTime":null,"confirmEmailStatus":false,"registrationAccessLevel":"VIEW","ssoRegistrationFields":[]},"ssoId":null,"profileSettings":{"__typename":"ProfileSettings","dateDisplayStyle":{"__typename":"InheritableStringSettingWithPossibleValues","key":"layout.friendly_dates_enabled","value":"true","localValue":"true","possibleValues":["true","false"]},"dateDisplayFormat":{"__typename":"InheritableStringSetting","key":"layout.format_pattern_date","value":"dd-MM-yyyy","localValue":"MM-dd-yyyy"},"language":{"__typename":"InheritableStringSettingWithPossibleValues","key":"profile.language","value":"en-US","localValue":null,"possibleValues":["en-US","es-ES"]},"repliesSortOrder":{"__typename":"InheritableStringSettingWithPossibleValues","key":"config.user_replies_sort_order","value":"DEFAULT","localValue":"DEFAULT","possibleValues":["DEFAULT","LIKES","PUBLISH_TIME","REVERSE_PUBLISH_TIME"]}},"deleted":false},"CachedAsset:pages-1745425606405":{"__typename":"CachedAsset","id":"pages-1745425606405","value":[{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"BlogViewAllPostsPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId/all-posts/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CasePortalPage","type":"CASE_PORTAL","urlPath":"/caseportal","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CreateGroupHubPage","type":"GROUP_HUB","urlPath":"/groups/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CaseViewPage","type":"CASE_DETAILS","urlPath":"/case/:caseId/:caseNumber","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"InboxPage","type":"COMMUNITY","urlPath":"/inbox","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"HelpFAQPage","type":"COMMUNITY","urlPath":"/help","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"IdeaMessagePage","type":"IDEA_POST","urlPath":"/idea/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"IdeaViewAllIdeasPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/all-ideas/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"LoginPage","type":"USER","urlPath":"/signin","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"BlogPostPage","type":"BLOG","urlPath":"/category/:categoryId/blogs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ThemeEditorPage","type":"COMMUNITY","urlPath":"/designer/themes","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TkbViewAllArticlesPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId/all-articles/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"OccasionEditPage","type":"EVENT","urlPath":"/event/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"OAuthAuthorizationAllowPage","type":"USER","urlPath":"/auth/authorize/allow","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"PageEditorPage","type":"COMMUNITY","urlPath":"/designer/pages","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"PostPage","type":"COMMUNITY","urlPath":"/category/:categoryId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForumBoardPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TkbBoardPage","type":"TKB","urlPath":"/category/:categoryId/kb/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"EventPostPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"UserBadgesPage","type":"COMMUNITY","urlPath":"/users/:login/:userId/badges","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"GroupHubMembershipAction","type":"GROUP_HUB","urlPath":"/membership/join/:nodeId/:membershipType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"MaintenancePage","type":"COMMUNITY","urlPath":"/maintenance","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"IdeaReplyPage","type":"IDEA_REPLY","urlPath":"/idea/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"UserSettingsPage","type":"USER","urlPath":"/mysettings/:userSettingsTab","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"GroupHubsPage","type":"GROUP_HUB","urlPath":"/groups","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForumPostPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"OccasionRsvpActionPage","type":"OCCASION","urlPath":"/event/:boardId/:messageSubject/:messageId/rsvp/:responseType","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"VerifyUserEmailPage","type":"USER","urlPath":"/verifyemail/:userId/:verifyEmailToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"AllOccasionsPage","type":"OCCASION","urlPath":"/category/:categoryId/events/:boardId/all-events/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"EventBoardPage","type":"EVENT","urlPath":"/category/:categoryId/events/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TkbReplyPage","type":"TKB_REPLY","urlPath":"/kb/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"IdeaBoardPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CommunityGuideLinesPage","type":"COMMUNITY","urlPath":"/communityguidelines","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CaseCreatePage","type":"SALESFORCE_CASE_CREATION","urlPath":"/caseportal/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TkbEditPage","type":"TKB","urlPath":"/kb/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForgotPasswordPage","type":"USER","urlPath":"/forgotpassword","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"IdeaEditPage","type":"IDEA","urlPath":"/idea/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TagPage","type":"COMMUNITY","urlPath":"/tag/:tagName","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"BlogBoardPage","type":"BLOG","urlPath":"/category/:categoryId/blog/:boardId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"OccasionMessagePage","type":"OCCASION_TOPIC","urlPath":"/event/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ManageContentPage","type":"COMMUNITY","urlPath":"/managecontent","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ClosedMembershipNodeNonMembersPage","type":"GROUP_HUB","urlPath":"/closedgroup/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CommunityPage","type":"COMMUNITY","urlPath":"/","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForumMessagePage","type":"FORUM_TOPIC","urlPath":"/discussions/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"IdeaPostPage","type":"IDEA","urlPath":"/category/:categoryId/ideas/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"BlogMessagePage","type":"BLOG_ARTICLE","urlPath":"/blog/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"RegistrationPage","type":"USER","urlPath":"/register","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"EditGroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForumEditPage","type":"FORUM","urlPath":"/discussions/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ResetPasswordPage","type":"USER","urlPath":"/resetpassword/:userId/:resetPasswordToken","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TkbMessagePage","type":"TKB_ARTICLE","urlPath":"/kb/:boardId/:messageSubject/:messageId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"BlogEditPage","type":"BLOG","urlPath":"/blog/:boardId/:messageSubject/:messageId/edit","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ManageUsersPage","type":"USER","urlPath":"/users/manage/:tab?/:manageUsersTab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForumReplyPage","type":"FORUM_REPLY","urlPath":"/discussions/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"PrivacyPolicyPage","type":"COMMUNITY","urlPath":"/privacypolicy","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"NotificationPage","type":"COMMUNITY","urlPath":"/notifications","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"UserPage","type":"USER","urlPath":"/users/:login/:userId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"HealthCheckPage","type":"COMMUNITY","urlPath":"/health","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"OccasionReplyPage","type":"OCCASION_REPLY","urlPath":"/event/:boardId/:messageSubject/:messageId/comments/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ManageMembersPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/manage/:tab?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"SearchResultsPage","type":"COMMUNITY","urlPath":"/search","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"BlogReplyPage","type":"BLOG_REPLY","urlPath":"/blog/:boardId/:messageSubject/:messageId/replies/:replyId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"GroupHubPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TermsOfServicePage","type":"COMMUNITY","urlPath":"/termsofservice","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"CategoryPage","type":"CATEGORY","urlPath":"/category/:categoryId","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"ForumViewAllTopicsPage","type":"FORUM","urlPath":"/category/:categoryId/discussions/:boardId/all-topics/(/:after|/:before)?","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"TkbPostPage","type":"TKB","urlPath":"/category/:categoryId/kbs/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"},{"lastUpdatedTime":1745425606405,"localOverride":null,"page":{"id":"GroupHubPostPage","type":"GROUP_HUB","urlPath":"/group/:groupHubId/:boardId/create","__typename":"PageDescriptor"},"__typename":"PageResource"}],"localOverride":false},"CachedAsset:text:en_US-components/context/AppContext/AppContextProvider-0":{"__typename":"CachedAsset","id":"text:en_US-components/context/AppContext/AppContextProvider-0","value":{"noCommunity":"Cannot find community","noUser":"Cannot find current user","noNode":"Cannot find node with id {nodeId}","noMessage":"Cannot find message with id {messageId}","userBanned":"We're sorry, but you have been banned from using this site.","userBannedReason":"You have been banned for the following reason: {reason}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-0":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-0","value":{"title":"Loading..."},"localOverride":false},"User:user:282323":{"__typename":"User","id":"user:282323","uid":282323,"login":"Gayle3","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":null,"email":"","messagesCount":1,"biography":null,"topicsCount":1,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2022-08-29T08:59:50.245+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"Category:category:AccountRight":{"__typename":"Category","id":"category:AccountRight","entityType":"CATEGORY","displayId":"AccountRight","nodeType":"category","depth":2,"title":"MYOB AccountRight","shortTitle":"MYOB AccountRight","parent":{"__ref":"Category:category:Support"},"categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:top":{"__typename":"Category","id":"category:top","entityType":"CATEGORY","displayId":"top","nodeType":"category","depth":0,"title":"Top","shortTitle":"Top"},"Category:category:Support":{"__typename":"Category","id":"category:Support","entityType":"CATEGORY","displayId":"Support","nodeType":"category","depth":1,"parent":{"__ref":"Category:category:top"},"title":"Product Help & Ideas","shortTitle":"Product Help & Ideas","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:Sales_and_Purchases":{"__typename":"Forum","id":"board:Sales_and_Purchases","entityType":"FORUM","displayId":"Sales_and_Purchases","nodeType":"board","depth":3,"conversationStyle":"FORUM","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"LIKES","repliesFormat":"threaded"},"tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":false,"tagType":"FREEFORM_AND_PRESET","description":"Chat about sales and purchasing in AccountRight.","title":"AccountRight: Sales and Purchases","shortTitle":"AccountRight: Sales and Purchases","parent":{"__ref":"Category:category:AccountRight"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:myob"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:Support"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:AccountRight"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}}},"eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/","avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNTAtT25CV1B3?image-coordinates=0%2C0%2C320%2C320\"}"}},"ForumTopicMessage:message:778020":{"__typename":"ForumTopicMessage","uid":778020,"subject":"unpaid invoice summaries","id":"message:778020","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:282323"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:778020"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:778020"},"body":"
I am having the same issues as a lot of others, with invoice summaries being sent out randomly, one month they will go out the next they wont. This is becoming a problem as customers are complaining about the differences in the unpaid invoice summaries and the customer statements. Nothing gets changed neither unselected or cancelled. Like last month I had no notification of them being sent out, so I checked to see if they had been , and they hadn't so I sent them manually by selecting in the print/email invoices. Today I have an email from MYOB stating that they are to be sent out, and that's fine as I really love the system and the way it should work, but fails every couple of months. Very frustrating, but maybe if the unpaid invoice summaries were the same format as the statements I wouldn't have my customers complaining as much. I have spoke with several people in technical hel, very dissapointing as they have never been able to come up with any solution.
","body@stringLength":"1048","rawBody":"
I am having the same issues as a lot of others, with invoice summaries being sent out randomly, one month they will go out the next they wont. This is becoming a problem as customers are complaining about the differences in the unpaid invoice summaries and the customer statements. Nothing gets changed neither unselected or cancelled. Like last month I had no notification of them being sent out, so I checked to see if they had been , and they hadn't so I sent them manually by selecting in the print/email invoices. Today I have an email from MYOB stating that they are to be sent out, and that's fine as I really love the system and the way it should work, but fails every couple of months. Very frustrating, but maybe if the unpaid invoice summaries were the same format as the statements I wouldn't have my customers complaining as much. I have spoke with several people in technical hel, very dissapointing as they have never been able to come up with any solution.
","kudosSumWeight":0,"postTime":"2022-08-29T09:38:30.026+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:778020_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1250},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"I am having the same issues as a lot of others, with invoice summaries being sent out randomly, one month they will go out the next they wont. This is becoming a problem as customers are ...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8MQ","node":{"__ref":"ForumReplyMessage:message:779524"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mg","node":{"__ref":"ForumReplyMessage:message:781151"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxMHwxNDowLDM5OjF8Mw","node":{"__ref":"ForumReplyMessage:message:791681"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"Conversation:conversation:778020":{"__typename":"Conversation","id":"conversation:778020","solved":false,"topic":{"__ref":"ForumTopicMessage:message:778020"},"lastPostingActivityTime":"2022-11-20T15:24:38.679+11:00","lastPostTime":"2022-11-20T15:24:38.679+11:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:778020":{"__typename":"ModerationData","id":"moderation_data:778020","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:778020_1":{"__typename":"Revision","id":"revision:778020_1","lastEditTime":"2022-08-29T09:38:30.026+10:00"},"CachedAsset:theme:customTheme1-1745425604705":{"__typename":"CachedAsset","id":"theme:customTheme1-1745425604705","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 0.91, 0.51, 1)","__typename":"AnimationThemeSettings"},"avatar":{"borderRadius":"10px","collections":["custom"],"__typename":"AvatarThemeSettings"},"basics":{"browserIcon":{"imageAssetName":"Favicon-1710285586777.png","imageLastModified":"1710285589142","__typename":"ThemeAsset"},"customerLogo":{"imageAssetName":"logo2-1710285458800.png","imageLastModified":"1710285462029","__typename":"ThemeAsset"},"maximumWidthOfPageContent":"1350px","oneColumnNarrowWidth":"800px","gridGutterWidthMd":"30px","gridGutterWidthXs":"10px","pageWidthStyle":"WIDTH_OF_BROWSER","__typename":"BasicsThemeSettings"},"buttons":{"borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","paddingY":"5px","paddingYLg":"7px","paddingYHero":"var(--lia-bs-btn-padding-y-lg)","paddingX":"12px","paddingXLg":"16px","paddingXHero":"60px","fontStyle":"NORMAL","fontWeight":"400","textTransform":"NONE","disabledOpacity":0.5,"primaryTextColor":"var(--lia-bs-white)","primaryTextHoverColor":"var(--lia-bs-white)","primaryTextActiveColor":"var(--lia-bs-white)","primaryBgColor":"var(--lia-bs-primary)","primaryBgHoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.85))","primaryBgActiveColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) * 0.7))","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","primaryBorderActive":"1px solid transparent","primaryBorderFocus":"1px solid var(--lia-bs-white)","primaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","secondaryTextColor":"var(--lia-bs-gray-900)","secondaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","secondaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","secondaryBgColor":"var(--lia-bs-gray-200)","secondaryBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","secondaryBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","secondaryBorder":"1px solid transparent","secondaryBorderHover":"1px solid transparent","secondaryBorderActive":"1px solid transparent","secondaryBorderFocus":"1px solid transparent","secondaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","tertiaryTextColor":"var(--lia-bs-gray-900)","tertiaryTextHoverColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.95))","tertiaryTextActiveColor":"hsl(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), calc(var(--lia-bs-gray-900-l) * 0.9))","tertiaryBgColor":"transparent","tertiaryBgHoverColor":"transparent","tertiaryBgActiveColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.04)","tertiaryBorder":"1px solid transparent","tertiaryBorderHover":"1px solid hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","tertiaryBorderActive":"1px solid transparent","tertiaryBorderFocus":"1px solid transparent","tertiaryBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","destructiveTextColor":"var(--lia-bs-danger)","destructiveTextHoverColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.95))","destructiveTextActiveColor":"hsl(var(--lia-bs-danger-h), var(--lia-bs-danger-s), calc(var(--lia-bs-danger-l) * 0.9))","destructiveBgColor":"var(--lia-bs-gray-200)","destructiveBgHoverColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.96))","destructiveBgActiveColor":"hsl(var(--lia-bs-gray-200-h), var(--lia-bs-gray-200-s), calc(var(--lia-bs-gray-200-l) * 0.92))","destructiveBorder":"1px solid transparent","destructiveBorderHover":"1px solid transparent","destructiveBorderActive":"1px solid transparent","destructiveBorderFocus":"1px solid transparent","destructiveBoxShadowFocus":"0 0 0 1px var(--lia-bs-primary), 0 0 0 4px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","__typename":"ButtonsThemeSettings"},"border":{"color":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","mainContent":"DARK","sideContent":"DARK","radiusSm":"6px","radius":"10px","radiusLg":"18px","radius50":"100vw","__typename":"BorderThemeSettings"},"boxShadow":{"xs":"0 0 0 1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08), 0 3px 0 -1px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.08)","sm":"0 2px 4px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.06)","md":"0 5px 15px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","lg":"0 10px 30px hsla(var(--lia-bs-gray-900-h), var(--lia-bs-gray-900-s), var(--lia-bs-gray-900-l), 0.15)","__typename":"BoxShadowThemeSettings"},"cards":{"bgColor":"var(--lia-panel-bg-color)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":"var(--lia-box-shadow-xs)","__typename":"CardsThemeSettings"},"chip":{"maxWidth":"300px","height":"30px","__typename":"ChipThemeSettings"},"coreTypes":{"defaultMessageLinkColor":"var(--lia-bs-link-color)","defaultMessageLinkDecoration":"none","defaultMessageLinkFontStyle":"NORMAL","defaultMessageLinkFontWeight":"400","defaultMessageFontStyle":"NORMAL","defaultMessageFontWeight":"400","defaultMessageFontFamily":"var(--lia-bs-font-family-base)","forumColor":"#EC0677","forumFontFamily":"var(--lia-bs-font-family-base)","forumFontWeight":"var(--lia-default-message-font-weight)","forumLineHeight":"var(--lia-bs-line-height-base)","forumFontStyle":"var(--lia-default-message-font-style)","forumMessageLinkColor":"var(--lia-default-message-link-color)","forumMessageLinkDecoration":"var(--lia-default-message-link-decoration)","forumMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","forumMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","forumSolvedColor":"#18AD31","blogColor":"#8118CD","blogFontFamily":"var(--lia-bs-font-family-base)","blogFontWeight":"var(--lia-default-message-font-weight)","blogLineHeight":"1.75","blogFontStyle":"var(--lia-default-message-font-style)","blogMessageLinkColor":"var(--lia-default-message-link-color)","blogMessageLinkDecoration":"var(--lia-default-message-link-decoration)","blogMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","blogMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","tkbColor":"#430071","tkbFontFamily":"var(--lia-bs-font-family-base)","tkbFontWeight":"var(--lia-default-message-font-weight)","tkbLineHeight":"1.75","tkbFontStyle":"var(--lia-default-message-font-style)","tkbMessageLinkColor":"var(--lia-default-message-link-color)","tkbMessageLinkDecoration":"var(--lia-default-message-link-decoration)","tkbMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","tkbMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaColor":"#4099E2","qandaFontFamily":"var(--lia-bs-font-family-base)","qandaFontWeight":"var(--lia-default-message-font-weight)","qandaLineHeight":"var(--lia-bs-line-height-base)","qandaFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkColor":"var(--lia-default-message-link-color)","qandaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","qandaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","qandaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","qandaSolvedColor":"#3FA023","ideaColor":"#FF8000","ideaFontFamily":"var(--lia-bs-font-family-base)","ideaFontWeight":"var(--lia-default-message-font-weight)","ideaLineHeight":"var(--lia-bs-line-height-base)","ideaFontStyle":"var(--lia-default-message-font-style)","ideaMessageLinkColor":"var(--lia-default-message-link-color)","ideaMessageLinkDecoration":"var(--lia-default-message-link-decoration)","ideaMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","ideaMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","contestColor":"#FCC845","contestFontFamily":"var(--lia-bs-font-family-base)","contestFontWeight":"var(--lia-default-message-font-weight)","contestLineHeight":"var(--lia-bs-line-height-base)","contestFontStyle":"var(--lia-default-message-link-font-style)","contestMessageLinkColor":"var(--lia-default-message-link-color)","contestMessageLinkDecoration":"var(--lia-default-message-link-decoration)","contestMessageLinkFontStyle":"ITALIC","contestMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","occasionColor":"#D13A1F","occasionFontFamily":"var(--lia-bs-font-family-base)","occasionFontWeight":"var(--lia-default-message-font-weight)","occasionLineHeight":"var(--lia-bs-line-height-base)","occasionFontStyle":"var(--lia-default-message-font-style)","occasionMessageLinkColor":"var(--lia-default-message-link-color)","occasionMessageLinkDecoration":"var(--lia-default-message-link-decoration)","occasionMessageLinkFontStyle":"var(--lia-default-message-link-font-style)","occasionMessageLinkFontWeight":"var(--lia-default-message-link-font-weight)","grouphubColor":"#333333","categoryColor":"#949494","communityColor":"#FFFFFF","productColor":"#949494","__typename":"CoreTypesThemeSettings"},"colors":{"black":"#000000","white":"#FFFFFF","gray100":"#F7F7F7","gray200":"#F7F7F7","gray300":"#E8E8E8","gray400":"#D9D9D9","gray500":"#CCCCCC","gray600":"#949494","gray700":"#707070","gray800":"#545454","gray900":"#333333","dark":"#545454","light":"#F7F7F7","primary":"#A130F5","secondary":"#333333","bodyText":"#333333","bodyBg":"#FFFFFF","info":"#409AE2","success":"#41C5AE","warning":"#FCC844","danger":"#D13A1F","alertSystem":"#FF6600","textMuted":"#707070","highlight":"#FFFCAD","outline":"var(--lia-bs-primary)","custom":["#C497FE","#7B14EF","#EBDCFD","#232428","#FFF854","#070708"],"__typename":"ColorsThemeSettings"},"divider":{"size":"3px","marginLeft":"4px","marginRight":"4px","borderRadius":"50%","bgColor":"var(--lia-bs-gray-600)","bgColorActive":"var(--lia-bs-gray-600)","__typename":"DividerThemeSettings"},"dropdown":{"fontSize":"var(--lia-bs-font-size-sm)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius-sm)","dividerBg":"var(--lia-bs-gray-300)","itemPaddingY":"5px","itemPaddingX":"20px","headerColor":"var(--lia-bs-gray-700)","__typename":"DropdownThemeSettings"},"email":{"link":{"color":"#0069D4","hoverColor":"#0061c2","decoration":"none","hoverDecoration":"underline","__typename":"EmailLinkSettings"},"border":{"color":"#e4e4e4","__typename":"EmailBorderSettings"},"buttons":{"borderRadiusLg":"5px","paddingXLg":"16px","paddingYLg":"7px","fontWeight":"700","primaryTextColor":"#ffffff","primaryTextHoverColor":"#ffffff","primaryBgColor":"#0069D4","primaryBgHoverColor":"#005cb8","primaryBorder":"1px solid transparent","primaryBorderHover":"1px solid transparent","__typename":"EmailButtonsSettings"},"panel":{"borderRadius":"5px","borderColor":"#e4e4e4","__typename":"EmailPanelSettings"},"__typename":"EmailThemeSettings"},"emoji":{"skinToneDefault":"#ffcd43","skinToneLight":"#fae3c5","skinToneMediumLight":"#e2cfa5","skinToneMedium":"#daa478","skinToneMediumDark":"#a78058","skinToneDark":"#5e4d43","__typename":"EmojiThemeSettings"},"heading":{"color":"var(--lia-bs-body-color)","fontFamily":"Inter","fontStyle":"NORMAL","fontWeight":"500","h1FontSize":"34px","h2FontSize":"32px","h3FontSize":"28px","h4FontSize":"24px","h5FontSize":"20px","h6FontSize":"16px","lineHeight":"1.3","subHeaderFontSize":"11px","subHeaderFontWeight":"500","h1LetterSpacing":"normal","h2LetterSpacing":"normal","h3LetterSpacing":"normal","h4LetterSpacing":"normal","h5LetterSpacing":"normal","h6LetterSpacing":"normal","subHeaderLetterSpacing":"2px","h1FontWeight":"var(--lia-bs-headings-font-weight)","h2FontWeight":"var(--lia-bs-headings-font-weight)","h3FontWeight":"var(--lia-bs-headings-font-weight)","h4FontWeight":"var(--lia-bs-headings-font-weight)","h5FontWeight":"var(--lia-bs-headings-font-weight)","h6FontWeight":"var(--lia-bs-headings-font-weight)","__typename":"HeadingThemeSettings"},"icons":{"size10":"10px","size12":"12px","size14":"14px","size16":"16px","size20":"20px","size24":"24px","size30":"30px","size40":"40px","size50":"50px","size60":"60px","size80":"80px","size120":"120px","size160":"160px","__typename":"IconsThemeSettings"},"imagePreview":{"bgColor":"var(--lia-bs-gray-900)","titleColor":"var(--lia-bs-white)","controlColor":"var(--lia-bs-white)","controlBgColor":"var(--lia-bs-gray-800)","__typename":"ImagePreviewThemeSettings"},"input":{"borderColor":"var(--lia-bs-gray-600)","disabledColor":"var(--lia-bs-gray-600)","focusBorderColor":"var(--lia-bs-primary)","labelMarginBottom":"10px","btnFontSize":"var(--lia-bs-font-size-sm)","focusBoxShadow":"0 0 0 3px hsla(var(--lia-bs-primary-h), var(--lia-bs-primary-s), var(--lia-bs-primary-l), 0.2)","checkLabelMarginBottom":"2px","checkboxBorderRadius":"3px","borderRadiusSm":"100vw","borderRadius":"100vw","borderRadiusLg":"100vw","formTextMarginTop":"4px","textAreaBorderRadius":"18px","activeFillColor":"var(--lia-bs-primary)","__typename":"InputThemeSettings"},"loading":{"dotDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.2)","dotLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.5)","barDarkColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.06)","barLightColor":"hsla(var(--lia-bs-white-h), var(--lia-bs-white-s), var(--lia-bs-white-l), 0.4)","__typename":"LoadingThemeSettings"},"link":{"color":"var(--lia-bs-primary)","hoverColor":"hsl(var(--lia-bs-primary-h), var(--lia-bs-primary-s), calc(var(--lia-bs-primary-l) - 10%))","decoration":"none","hoverDecoration":"underline","__typename":"LinkThemeSettings"},"listGroup":{"itemPaddingY":"15px","itemPaddingX":"15px","borderColor":"var(--lia-bs-gray-300)","__typename":"ListGroupThemeSettings"},"modal":{"contentTextColor":"var(--lia-bs-body-color)","contentBg":"var(--lia-bs-white)","backgroundBg":"var(--lia-bs-black)","smSize":"440px","mdSize":"760px","lgSize":"1080px","backdropOpacity":0.3,"contentBoxShadowXs":"var(--lia-bs-box-shadow-sm)","contentBoxShadow":"var(--lia-bs-box-shadow)","headerFontWeight":"700","__typename":"ModalThemeSettings"},"navbar":{"position":"FIXED","background":{"attachment":null,"clip":null,"color":"var(--lia-bs-white)","imageAssetName":"","imageLastModified":"0","origin":null,"position":"CENTER_CENTER","repeat":"NO_REPEAT","size":"COVER","__typename":"BackgroundProps"},"backgroundOpacity":0.8,"paddingTop":"15px","paddingBottom":"15px","borderBottom":"1px solid var(--lia-bs-border-color)","boxShadow":"var(--lia-bs-box-shadow-sm)","brandMarginRight":"30px","brandMarginRightSm":"10px","brandLogoHeight":"30px","linkGap":"10px","linkJustifyContent":"flex-start","linkPaddingY":"5px","linkPaddingX":"10px","linkDropdownPaddingY":"9px","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkColor":"var(--lia-bs-body-color)","linkHoverColor":"var(--lia-bs-primary)","linkFontSize":"var(--lia-bs-font-size-sm)","linkFontStyle":"NORMAL","linkFontWeight":"400","linkTextTransform":"NONE","linkLetterSpacing":"normal","linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkBgColor":"transparent","linkBgHoverColor":"transparent","linkBorder":"none","linkBorderHover":"none","linkBoxShadow":"none","linkBoxShadowHover":"none","linkTextBorderBottom":"none","linkTextBorderBottomHover":"none","dropdownPaddingTop":"10px","dropdownPaddingBottom":"15px","dropdownPaddingX":"10px","dropdownMenuOffset":"2px","dropdownDividerMarginTop":"10px","dropdownDividerMarginBottom":"10px","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","controllerIconColor":"var(--lia-bs-body-color)","controllerIconHoverColor":"var(--lia-bs-body-color)","controllerTextColor":"var(--lia-nav-controller-icon-color)","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","controllerHighlightColor":"hsla(30, 100%, 50%)","controllerHighlightTextColor":"var(--lia-yiq-light)","controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerColor":"var(--lia-nav-controller-icon-color)","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","hamburgerBgColor":"transparent","hamburgerBgHoverColor":"transparent","hamburgerBorder":"none","hamburgerBorderHover":"none","collapseMenuMarginLeft":"20px","collapseMenuDividerBg":"var(--lia-nav-link-color)","collapseMenuDividerOpacity":0.16,"__typename":"NavbarThemeSettings"},"pager":{"textColor":"var(--lia-bs-link-color)","textFontWeight":"var(--lia-font-weight-md)","textFontSize":"var(--lia-bs-font-size-sm)","__typename":"PagerThemeSettings"},"panel":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-bs-border-radius)","borderColor":"var(--lia-bs-border-color)","boxShadow":"none","__typename":"PanelThemeSettings"},"popover":{"arrowHeight":"8px","arrowWidth":"16px","maxWidth":"300px","minWidth":"100px","headerBg":"var(--lia-bs-white)","borderColor":"var(--lia-bs-border-color)","borderRadius":"var(--lia-bs-border-radius)","boxShadow":"0 0.5rem 1rem hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.15)","__typename":"PopoverThemeSettings"},"prism":{"color":"#000000","bgColor":"#f5f2f0","fontFamily":"var(--font-family-monospace)","fontSize":"var(--lia-bs-font-size-base)","fontWeightBold":"var(--lia-bs-font-weight-bold)","fontStyleItalic":"italic","tabSize":2,"highlightColor":"#b3d4fc","commentColor":"#62707e","punctuationColor":"#6f6f6f","namespaceOpacity":"0.7","propColor":"#990055","selectorColor":"#517a00","operatorColor":"#906736","operatorBgColor":"hsla(0, 0%, 100%, 0.5)","keywordColor":"#0076a9","functionColor":"#d3284b","variableColor":"#c14700","__typename":"PrismThemeSettings"},"rte":{"bgColor":"var(--lia-bs-white)","borderRadius":"var(--lia-panel-border-radius)","boxShadow":" var(--lia-panel-box-shadow)","customColor1":"#bfedd2","customColor2":"#fbeeb8","customColor3":"#f8cac6","customColor4":"#eccafa","customColor5":"#c2e0f4","customColor6":"#2dc26b","customColor7":"#f1c40f","customColor8":"#e03e2d","customColor9":"#b96ad9","customColor10":"#3598db","customColor11":"#169179","customColor12":"#e67e23","customColor13":"#ba372a","customColor14":"#843fa1","customColor15":"#236fa1","customColor16":"#ecf0f1","customColor17":"#ced4d9","customColor18":"#95a5a6","customColor19":"#7e8c8d","customColor20":"#34495e","customColor21":"#000000","customColor22":"#ffffff","defaultMessageHeaderMarginTop":"40px","defaultMessageHeaderMarginBottom":"20px","defaultMessageItemMarginTop":"0","defaultMessageItemMarginBottom":"4px","diffAddedColor":"hsla(170, 53%, 51%, 0.4)","diffChangedColor":"hsla(43, 97%, 63%, 0.4)","diffNoneColor":"hsla(0, 0%, 80%, 0.4)","diffRemovedColor":"hsla(9, 74%, 47%, 0.4)","specialMessageHeaderMarginTop":"40px","specialMessageHeaderMarginBottom":"20px","specialMessageItemMarginTop":"0","specialMessageItemMarginBottom":"4px","__typename":"RteThemeSettings"},"tags":{"bgColor":"var(--lia-bs-gray-200)","bgHoverColor":"var(--lia-bs-gray-400)","borderRadius":"var(--lia-bs-border-radius-sm)","color":"var(--lia-bs-body-color)","hoverColor":"var(--lia-bs-body-color)","fontWeight":"var(--lia-font-weight-md)","fontSize":"var(--lia-font-size-xxs)","textTransform":"UPPERCASE","letterSpacing":"0.5px","__typename":"TagsThemeSettings"},"toasts":{"borderRadius":"var(--lia-bs-border-radius)","paddingX":"12px","__typename":"ToastsThemeSettings"},"typography":{"fontFamilyBase":"Inter","fontStyleBase":"NORMAL","fontWeightBase":"400","fontWeightLight":"300","fontWeightNormal":"400","fontWeightMd":"500","fontWeightBold":"700","letterSpacingSm":"normal","letterSpacingXs":"normal","lineHeightBase":"1.5","fontSizeBase":"16px","fontSizeXxs":"11px","fontSizeXs":"12px","fontSizeSm":"14px","fontSizeLg":"20px","fontSizeXl":"24px","smallFontSize":"14px","customFonts":[],"__typename":"TypographyThemeSettings"},"unstyledListItem":{"marginBottomSm":"5px","marginBottomMd":"10px","marginBottomLg":"15px","marginBottomXl":"20px","marginBottomXxl":"25px","__typename":"UnstyledListItemThemeSettings"},"yiq":{"light":"#ffffff","dark":"#000000","__typename":"YiqThemeSettings"},"colorLightness":{"primaryDark":0.36,"primaryLight":0.74,"primaryLighter":0.89,"primaryLightest":0.95,"infoDark":0.39,"infoLight":0.72,"infoLighter":0.85,"infoLightest":0.93,"successDark":0.24,"successLight":0.62,"successLighter":0.8,"successLightest":0.91,"warningDark":0.39,"warningLight":0.68,"warningLighter":0.84,"warningLightest":0.93,"dangerDark":0.41,"dangerLight":0.72,"dangerLighter":0.89,"dangerLightest":0.95,"__typename":"ColorLightnessThemeSettings"},"localOverride":false,"__typename":"Theme"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Loading/LoadingDot-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Loading/LoadingDot-1744853305000","value":{"title":"Loading..."},"localOverride":false},"CachedAsset:quilt:myob.prod:pages/forums/ForumMessagePage:board:Sales_and_Purchases-1745425601210":{"__typename":"CachedAsset","id":"quilt:myob.prod:pages/forums/ForumMessagePage:board:Sales_and_Purchases-1745425601210","value":{"id":"ForumMessagePage","container":{"id":"Common","headerProps":{"backgroundImageProps":null,"backgroundColor":null,"addComponents":null,"removeComponents":["community.widget.bannerWidget"],"componentOrder":null,"__typename":"QuiltContainerSectionProps"},"headerComponentProps":{"community.widget.breadcrumbWidget":{"disableLastCrumbForDesktop":false}},"footerProps":null,"footerComponentProps":null,"items":[{"id":"message-list","layout":"MAIN_SIDE","bgColor":"var(--lia-bs-gray-200)","showTitle":false,"showDescription":false,"textPosition":"CENTER","textColor":"var(--lia-bs-body-color)","sectionEditLevel":null,"bgImage":null,"disableSpacing":null,"edgeToEdgeDisplay":null,"fullHeight":null,"showBorder":null,"__typename":"MainSideQuiltSection","columnMap":{"main":[{"id":"messages.widget.topicWithThreadedReplyListWidget","className":"lia-topic-with-replies","props":{"editLevel":"CONFIGURE"},"__typename":"QuiltComponent"}],"side":[{"id":"custom.widget.Start_a_post","className":null,"props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":true,"title":"Looking for something else?","lazyLoad":false},"__typename":"QuiltComponent"},{"id":"custom.widget.Online_Help_SME","className":null,"props":{"customComponentId":"custom.widget.Online_Help_SME","customComponentProps":[]},"__typename":"QuiltComponent"},{"id":"custom.widget.MYOB_Academy","className":null,"props":{"customComponentId":"custom.widget.MYOB_Academy","customComponentProps":[]},"__typename":"QuiltComponent"},{"id":"messages.widget.relatedContentWidget","className":null,"props":{"hideIfEmpty":true,"enablePagination":false,"useTitle":true,"listVariant":{"type":"unstyled","props":{"listItemSpacing":"md"}},"instanceId":"1706573650217","pageSize":8,"style":"compact","pagerVariant":{"type":"none"},"viewVariant":{"type":"inline","props":{"useRepliesCount":false,"useMedia":false,"useAuthorRank":false,"useNode":false,"boardIconSize":"24","useAuthorLoginLink":true,"useNodeLink":true,"usePreviewMedia":true,"timeStampType":"postTime","useTextBody":true,"useSolvedBadge":false,"subjectAs":"h6","renderPostTimeBeforeAuthor":true,"useAvatar":true,"useVideoPreview":false,"portraitClampBodyLines":3,"useCompactSpacing":true,"useTimeToRead":false,"useSpoilerFreeBody":true,"useKudosCount":false,"useViewCount":false,"useBody":false,"useTags":false,"clampSubjectLines":1,"useBoardIcon":false,"useMessageTimeLink":true,"useAuthorLogin":true}},"lazyLoad":false,"panelType":"bubble"},"__typename":"QuiltComponent"}],"__typename":"MainSideSectionColumns"}}],"__typename":"QuiltContainer"},"__typename":"Quilt","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/EmailVerification-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/common/EmailVerification-1744853305000","value":{"email.verification.title":"Email Verification Required","email.verification.message.update.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. To change your email, visit My Settings.","email.verification.message.resend.email":"To participate in the community, you must first verify your email address. The verification email was sent to {email}. Resend email."},"localOverride":false},"CachedAsset:text:en_US-pages/forums/ForumMessagePage-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-pages/forums/ForumMessagePage-1744853305000","value":{"title":"{contextMessageSubject} | {communityTitle}","errorMissing":"This message cannot be found","name":"Forum Message Page","section.message-list.title":"Forum Discussion","archivedMessageTitle":"This Content Has Been Archived","section.FvIRbP.title":"Forum Discussion","section.message-list.description":"","section.FvIRbP.description":"","section.lrtAbL.title":"Forum Discussion","section.lrtAbL.description":""},"localOverride":false},"CachedAsset:quiltWrapper:myob.prod:Common:1745425527392":{"__typename":"CachedAsset","id":"quiltWrapper:myob.prod:Common:1745425527392","value":{"id":"Common","header":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-gray-200)","items":[{"id":"community.widget.navbarWidget","props":{"showUserName":true,"showRegisterLink":true,"useIconLanguagePicker":true,"useLabelLanguagePicker":true,"links":{"sideLinks":[],"mainLinks":[{"children":[{"linkType":"INTERNAL","id":"solo-link","params":{"categoryId":"Solo"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-1","params":{"categoryId":"Business"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-2","params":{"categoryId":"AccountRight"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-3","params":{"categoryId":"NZinfo"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-4","params":{"categoryId":"AdvancedPlatform"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-5","params":{"categoryId":"EntProdHelp"},"routeName":"CategoryPage"}],"linkType":"INTERNAL","id":"migrated-link-0","params":{"categoryId":"Support"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"partner-program-members","params":{"categoryId":"partner-program-members"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-7","params":{"boardId":"AD_Notices","categoryId":"beta"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"migrated-link-8","params":{"boardId":"MYOBAdvisor","categoryId":"beta"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"migrated-link-9","params":{"boardId":"myob-client-accounting","categoryId":"beta"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"migrated-link-10","params":{"boardId":"AETax","categoryId":"beta"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"migrated-link-11","params":{"boardId":"PracticeBAS","categoryId":"beta"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"migrated-link-6","params":{"categoryId":"beta"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"migrated-link-21","params":{"categoryId":"Scholarly"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-22","params":{"categoryId":"Developer"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-23","params":{"boardId":"AccountRightAPIquestions","categoryId":"top"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"migrated-link-24","params":{"categoryId":"MYOBAdvanced"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-25","params":{"categoryId":"enterprisesolutionpartners"},"routeName":"CategoryPage"},{"linkType":"INTERNAL","id":"migrated-link-26","params":{"groupHubId":"Payroll"},"routeName":"GroupHubPage"},{"linkType":"INTERNAL","id":"migrated-link-27","params":{"boardId":"AccountEdge","categoryId":"PartnersGroup"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"migrated-link-20","params":{"categoryId":"PartnersGroup"},"routeName":"CategoryPage"},{"children":[{"linkType":"INTERNAL","id":"Common-welcome-link","params":{"boardId":"Welcome","categoryId":"PurpleLounge"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-community-blog-link","params":{"boardId":"CommunityBlog","categoryId":"PurpleLounge"},"routeName":"BlogBoardPage"},{"linkType":"INTERNAL","id":"Common-myobconnect-link","params":{"boardId":"myobconnect","categoryId":"PurpleLounge"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-incident-communications-link","params":{"boardId":"incident-communications","categoryId":"PurpleLounge"},"routeName":"ForumBoardPage"},{"linkType":"INTERNAL","id":"Common-bank-feed-updates-link","params":{"boardId":"bank-feed-updates","categoryId":"PurpleLounge"},"routeName":"ForumBoardPage"}],"linkType":"INTERNAL","id":"Common-purple-lounge-link","params":{"categoryId":"PurpleLounge"},"routeName":"CategoryPage"}]},"className":"QuiltComponent_lia-component-edit-mode__0nCcm","style":{"boxShadow":"var(--lia-bs-box-shadow-sm)","linkFontWeight":"400","controllerHighlightColor":"hsla(30, 100%, 50%)","dropdownDividerMarginBottom":"10px","hamburgerBorderHover":"none","linkFontSize":"14px","linkBoxShadowHover":"none","backgroundOpacity":0.8,"controllerBorderRadius":"var(--lia-border-radius-50)","hamburgerBgColor":"transparent","linkTextBorderBottom":"none","hamburgerColor":"var(--lia-nav-controller-icon-color)","brandLogoHeight":"34px","linkLetterSpacing":"normal","linkBgHoverColor":"transparent","collapseMenuDividerOpacity":0.16,"paddingBottom":"15px","dropdownPaddingBottom":"15px","dropdownMenuOffset":"2px","hamburgerBgHoverColor":"transparent","borderBottom":"1px solid var(--lia-bs-border-color)","hamburgerBorder":"none","dropdownPaddingX":"10px","brandMarginRightSm":"10px","linkBoxShadow":"none","linkJustifyContent":"flex-start","linkColor":"var(--lia-bs-body-color)","collapseMenuDividerBg":"var(--lia-nav-link-color)","dropdownPaddingTop":"10px","controllerHighlightTextColor":"var(--lia-yiq-dark)","controllerTextColor":"var(--lia-nav-controller-icon-color)","background":{"imageAssetName":"","color":"var(--lia-bs-gray-200)","size":"COVER","repeat":"NO_REPEAT","position":"CENTER_CENTER","imageLastModified":""},"linkBorderRadius":"var(--lia-bs-border-radius-sm)","linkHoverColor":"var(--lia-bs-body-color)","position":"FIXED","linkBorder":"none","linkTextBorderBottomHover":"2px solid var(--lia-bs-primary)","brandMarginRight":"30px","hamburgerHoverColor":"var(--lia-nav-controller-icon-color)","linkBorderHover":"none","collapseMenuMarginLeft":"20px","linkFontStyle":"NORMAL","linkPaddingX":"10px","controllerTextHoverColor":"var(--lia-nav-controller-icon-hover-color)","paddingTop":"15px","linkPaddingY":"5px","linkTextTransform":"NONE","dropdownBorderColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.08)","controllerBgHoverColor":"hsla(var(--lia-bs-black-h), var(--lia-bs-black-s), var(--lia-bs-black-l), 0.1)","linkDropdownPaddingX":"var(--lia-nav-link-px)","linkBgColor":"transparent","linkDropdownPaddingY":"9px","controllerIconColor":"var(--lia-bs-body-color)","dropdownDividerMarginTop":"10px","linkGap":"10px","controllerIconHoverColor":"var(--lia-bs-body-color)"},"showSearchIcon":true,"languagePickerStyle":"iconAndLabel"},"__typename":"QuiltComponent"},{"id":"community.widget.breadcrumbWidget","props":{"backgroundColor":"transparent","linkHighlightColor":"var(--lia-bs-primary)","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"linkTextColor":"var(--lia-bs-gray-700)"},"__typename":"QuiltComponent"},{"id":"community.widget.bannerWidget","props":{"backgroundColor":"transparent","visualEffects":{"showBottomBorder":true},"backgroundOpacity":100,"backgroundImageProps":{"backgroundSize":"COVER","backgroundPosition":"CENTER_CENTER","backgroundRepeat":"NO_REPEAT"},"fontColor":"var(--lia-bs-body-color)"},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"footer":{"backgroundImageProps":{"assetName":null,"backgroundSize":"COVER","backgroundRepeat":"NO_REPEAT","backgroundPosition":"CENTER_CENTER","lastModified":null,"__typename":"BackgroundImageProps"},"backgroundColor":"var(--lia-bs-gray-200)","items":[{"id":"community.widget.footerWidget","props":null,"__typename":"QuiltComponent"},{"id":"custom.widget.Custom_Footer","props":{"widgetVisibility":"signedInOrAnonymous","useTitle":true,"useBackground":false,"title":"","lazyLoad":false},"__typename":"QuiltComponent"}],"__typename":"QuiltWrapperSection"},"__typename":"QuiltWrapper","localOverride":false},"localOverride":false},"CachedAsset:text:en_US-components/common/ActionFeedback-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/common/ActionFeedback-1744853305000","value":{"joinedGroupHub.title":"Welcome","joinedGroupHub.message":"You are now a member of this group and are subscribed to updates.","groupHubInviteNotFound.title":"Invitation Not Found","groupHubInviteNotFound.message":"Sorry, we could not find your invitation to the group. The owner may have canceled the invite.","groupHubNotFound.title":"Group Not Found","groupHubNotFound.message":"The grouphub you tried to join does not exist. It may have been deleted.","existingGroupHubMember.title":"Already Joined","existingGroupHubMember.message":"You are already a member of this group.","accountLocked.title":"Account Locked","accountLocked.message":"Your account has been locked due to multiple failed attempts. Try again in {lockoutTime} minutes.","editedGroupHub.title":"Changes Saved","editedGroupHub.message":"Your group has been updated.","leftGroupHub.title":"Goodbye","leftGroupHub.message":"You are no longer a member of this group and will not receive future updates.","deletedGroupHub.title":"Deleted","deletedGroupHub.message":"The group has been deleted.","groupHubCreated.title":"Group Created","groupHubCreated.message":"{groupHubName} is ready to use","accountClosed.title":"Account Closed","accountClosed.message":"The account has been closed and you will now be redirected to the homepage","resetTokenExpired.title":"Reset Password Link has Expired","resetTokenExpired.message":"Try resetting your password again","invalidUrl.title":"Invalid URL","invalidUrl.message":"The URL you're using is not recognized. Verify your URL and try again.","accountClosedForUser.title":"Account Closed","accountClosedForUser.message":"{userName}'s account is closed","inviteTokenInvalid.title":"Invitation Invalid","inviteTokenInvalid.message":"Your invitation to the community has been canceled or expired.","inviteTokenError.title":"Invitation Verification Failed","inviteTokenError.message":"The url you are utilizing is not recognized. Verify your URL and try again","pageNotFound.title":"Access Denied","pageNotFound.message":"You do not have access to this area of the community or it doesn't exist","eventAttending.title":"Responded as Attending","eventAttending.message":"You'll be notified when there's new activity and reminded as the event approaches","eventInterested.title":"Responded as Interested","eventInterested.message":"You'll be notified when there's new activity and reminded as the event approaches","eventNotFound.title":"Event Not Found","eventNotFound.message":"The event you tried to respond to does not exist.","redirectToRelatedPage.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.title":"Showing Related Content","redirectToRelatedPageForBaseUsers.message":"The content you are trying to access is archived","redirectToRelatedPage.message":"The content you are trying to access is archived","relatedUrl.archivalLink.flyoutMessage":"The content you are trying to access is archived View Archived Content"},"localOverride":false},"QueryVariables:TopicReplyList:message:778020:1":{"__typename":"QueryVariables","id":"TopicReplyList:message:778020:1","value":{"id":"message:778020","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":true,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:component:custom.widget.Start_a_post-en-us-1745425622793":{"__typename":"CachedAsset","id":"component:custom.widget.Start_a_post-en-us-1745425622793","value":{"component":{"id":"custom.widget.Start_a_post","template":{"id":"Start_a_post","markupLanguage":"HTML","style":null,"texts":{},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Start_a_post","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Online_Help_SME-en-us-1745425622793":{"__typename":"CachedAsset","id":"component:custom.widget.Online_Help_SME-en-us-1745425622793","value":{"component":{"id":"custom.widget.Online_Help_SME","template":{"id":"Online_Help_SME","markupLanguage":"HTML","style":null,"texts":{},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Online_Help_SME","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.MYOB_Academy-en-us-1745425622793":{"__typename":"CachedAsset","id":"component:custom.widget.MYOB_Academy-en-us-1745425622793","value":{"component":{"id":"custom.widget.MYOB_Academy","template":{"id":"MYOB_Academy","markupLanguage":"HTML","style":null,"texts":{},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.MYOB_Academy","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"TEXTHTML","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":null,"form":null},"localOverride":false},"CachedAsset:component:custom.widget.Custom_Footer-en-us-1745425622793":{"__typename":"CachedAsset","id":"component:custom.widget.Custom_Footer-en-us-1745425622793","value":{"component":{"id":"custom.widget.Custom_Footer","template":{"id":"Custom_Footer","markupLanguage":"HANDLEBARS","style":".sr-only {\n position: absolute;\n width: 1px;\n height: 1px;\n padding: 0;\n margin: -1px;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n\n.custom-footer-wrapper {\n background-color: #1b2830;\n}\n\n.custom-footer {\n width: 100%;\n padding: 40px var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 14px;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 40px calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.footer-links-wrapper {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 5px 0;\n display: inline-block;\n }\n }\n }\n\n + .footer-links-wrapper {\n border-top: 1px solid #687480;\n margin-top: 20px;\n padding-top: 20px;\n }\n}\n\n.footer-text-wrapper {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.footer-text-wrapper p {\n margin-bottom: 0;\n}\n\n.footer-social-wrapper {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 20px;\n padding-top: 20px;\n width: 100%;\n}\n\n.footer-links-wrapper .footer-social-wrapper ul li {\n width: auto;\n display: inline-block;\n}\n\n.footer-links-wrapper .footer-social-wrapper ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 12px;\n}\n\n@media (min-width: 992px) {\n .footer-text-wrapper,\n .footer-social-wrapper {\n width: auto;\n }\n\n .footer-social-wrapper {\n border-top: 0;\n margin-top: 0;\n padding-top: 0;\n width: auto;\n }\n\n .footer-links-wrapper ul {\n flex: auto;\n flex-wrap: wrap;\n }\n\n .footer-links-wrapper ul li {\n display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n no-repeat;\n}\n","texts":{},"defaults":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"components":[{"id":"custom.widget.Custom_Footer","form":null,"config":null,"props":[],"__typename":"Component"}],"grouping":"CUSTOM","__typename":"ComponentTemplate"},"properties":{"config":{"applicablePages":[],"description":"","fetchedContent":null,"__typename":"ComponentConfiguration"},"props":[],"__typename":"ComponentProperties"},"form":null,"__typename":"Component","localOverride":false},"globalCss":{"css":".custom_widget_Custom_Footer_sr-only_7twck_1 {\n position: absolute;\n width: 0.0625rem;\n height: 0.0625rem;\n padding: 0;\n margin: -0.0625rem;\n overflow: hidden;\n clip: rect(0, 0, 0, 0);\n border: 0;\n}\n\n.custom_widget_Custom_Footer_custom-footer-wrapper_7twck_12 {\n background-color: #1b2830;\n}\n\n.custom_widget_Custom_Footer_custom-footer_7twck_12 {\n width: 100%;\n padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n }\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n width: auto;\n }\n\n .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n border-top: 0;\n margin-top: 0;\n padding-top: 0;\n width: auto;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 ul {\n flex: auto;\n flex-wrap: wrap;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 ul li {\n display: inline-block;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 ul li a {\n margin-right: 1.25rem;\n }\n\n .custom_widget_Custom_Footer_footer-links-wrapper-2_7twck_125 {\n justify-content: space-between;\n }\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 a:hover .custom_widget_Custom_Footer_myob-icon_7twck_130 {\n fill: #969ea7;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_myob-icon_7twck_130 {\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_myob-icon_7twck_130 a {\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.custom_widget_Custom_Footer_myob-footer-copyright_7twck_147 {\n color: #687480;\n padding-right: 1.25rem;\n}\n\n.custom_widget_Custom_Footer_myob-footer-copyright_7twck_147 a,\n.custom_widget_Custom_Footer_myob-footer-copyright_7twck_147 a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 li + li {\n margin-left: 1.25em;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 li a:before {\n content: \" \";\n display: inline-block;\n width: 1.5rem;\n height: 1.5rem;\n background-size: contain;\n background-position: center;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_twitter_7twck_179 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_googleplus_7twck_184 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_facebook_7twck_189 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_linkedin_7twck_194 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_instagram_7twck_199 a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n no-repeat;\n}\n","tokens":{"sr-only":"custom_widget_Custom_Footer_sr-only_7twck_1","custom-footer-wrapper":"custom_widget_Custom_Footer_custom-footer-wrapper_7twck_12","custom-footer":"custom_widget_Custom_Footer_custom-footer_7twck_12","footer-links-wrapper":"custom_widget_Custom_Footer_footer-links-wrapper_7twck_40","footer-text-wrapper":"custom_widget_Custom_Footer_footer-text-wrapper_7twck_69","footer-social-wrapper":"custom_widget_Custom_Footer_footer-social-wrapper_7twck_78","footer-links-wrapper-2":"custom_widget_Custom_Footer_footer-links-wrapper-2_7twck_125","myob-social-links":"custom_widget_Custom_Footer_myob-social-links_7twck_130","myob-icon":"custom_widget_Custom_Footer_myob-icon_7twck_130","myob-footer-copyright":"custom_widget_Custom_Footer_myob-footer-copyright_7twck_147","twitter":"custom_widget_Custom_Footer_twitter_7twck_179","googleplus":"custom_widget_Custom_Footer_googleplus_7twck_184","facebook":"custom_widget_Custom_Footer_facebook_7twck_189","linkedin":"custom_widget_Custom_Footer_linkedin_7twck_194","instagram":"custom_widget_Custom_Footer_instagram_7twck_199"}},"form":null},"localOverride":false},"CachedAsset:text:en_US-components/community/Breadcrumb-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Breadcrumb-1744853305000","value":{"navLabel":"Breadcrumbs","dropdown":"Additional parent page navigation"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBanner-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBanner-1744853305000","value":{"messageMarkedAsSpam":"This post has been marked as spam","messageMarkedAsSpam@board:TKB":"This article has been marked as spam","messageMarkedAsSpam@board:BLOG":"This post has been marked as spam","messageMarkedAsSpam@board:FORUM":"This discussion has been marked as spam","messageMarkedAsSpam@board:OCCASION":"This event has been marked as spam","messageMarkedAsSpam@board:IDEA":"This idea has been marked as spam","manageSpam":"Manage Spam","messageMarkedAsAbuse":"This post has been marked as abuse","messageMarkedAsAbuse@board:TKB":"This article has been marked as abuse","messageMarkedAsAbuse@board:BLOG":"This post has been marked as abuse","messageMarkedAsAbuse@board:FORUM":"This discussion has been marked as abuse","messageMarkedAsAbuse@board:OCCASION":"This event has been marked as abuse","messageMarkedAsAbuse@board:IDEA":"This idea has been marked as abuse","preModCommentAuthorText":"This comment will be published as soon as it is approved","preModCommentModeratorText":"This comment is awaiting moderation","messageMarkedAsOther":"This post has been rejected due to other reasons","messageMarkedAsOther@board:TKB":"This article has been rejected due to other reasons","messageMarkedAsOther@board:BLOG":"This post has been rejected due to other reasons","messageMarkedAsOther@board:FORUM":"This discussion has been rejected due to other reasons","messageMarkedAsOther@board:OCCASION":"This event has been rejected due to other reasons","messageMarkedAsOther@board:IDEA":"This idea has been rejected due to other reasons","messageArchived":"This post was archived on {date}","relatedUrl":"View Related Content","relatedContentText":"Showing related content","archivedContentLink":"View Archived Content"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewStandard-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewStandard-1744853305000","value":{"anonymous":"Anonymous","author":"{messageAuthorLogin}","authorBy":"{messageAuthorLogin}","board":"{messageBoardTitle}","replyToUser":" to {parentAuthor}","showMoreReplies":"Show More","replyText":"Reply","repliesText":"Replies","markedAsSolved":"Marked as Solution","movedMessagePlaceholder.BLOG":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.TKB":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.FORUM":"{count, plural, =0 {This reply has been} other {These replies have been} }","movedMessagePlaceholder.IDEA":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholder.OCCASION":"{count, plural, =0 {This comment has been} other {These comments have been} }","movedMessagePlaceholderUrlText":"moved.","messageStatus":"Status: ","statusChanged":"Status changed: {previousStatus} to {currentStatus}","statusAdded":"Status added: {status}","statusRemoved":"Status removed: {status}","labelExpand":"expand replies","labelCollapse":"collapse replies","unhelpfulReason.reason1":"Content is outdated","unhelpfulReason.reason2":"Article is missing information","unhelpfulReason.reason3":"Content is for a different Product","unhelpfulReason.reason4":"Doesn't match what I was searching for"},"localOverride":false},"CachedAsset:text:en_US-components/messages/ThreadedReplyList-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/ThreadedReplyList-1744853305000","value":{"title":"{count, plural, one{# Reply} other{# Replies}}","title@board:BLOG":"{count, plural, one{# Comment} other{# Comments}}","title@board:TKB":"{count, plural, one{# Comment} other{# Comments}}","title@board:IDEA":"{count, plural, one{# Comment} other{# Comments}}","title@board:OCCASION":"{count, plural, one{# Comment} other{# Comments}}","noRepliesTitle":"No Replies","noRepliesTitle@board:BLOG":"No Comments","noRepliesTitle@board:TKB":"No Comments","noRepliesTitle@board:IDEA":"No Comments","noRepliesTitle@board:OCCASION":"No Comments","noRepliesDescription":"Be the first to reply","noRepliesDescription@board:BLOG":"Be the first to comment","noRepliesDescription@board:TKB":"Be the first to comment","noRepliesDescription@board:IDEA":"Be the first to comment","noRepliesDescription@board:OCCASION":"Be the first to comment","messageReadOnlyAlert:BLOG":"Comments have been turned off for this post","messageReadOnlyAlert:TKB":"Comments have been turned off for this article","messageReadOnlyAlert:IDEA":"Comments have been turned off for this idea","messageReadOnlyAlert:FORUM":"Replies have been turned off for this discussion","messageReadOnlyAlert:OCCASION":"Comments have been turned off for this event"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyCallToAction-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyCallToAction-1744853305000","value":{"leaveReply":"Leave a reply...","leaveReply@board:BLOG@message:root":"Leave a comment...","leaveReply@board:TKB@message:root":"Leave a comment...","leaveReply@board:IDEA@message:root":"Leave a comment...","leaveReply@board:OCCASION@message:root":"Leave a comment...","repliesTurnedOff.FORUM":"Replies are turned off for this topic","repliesTurnedOff.BLOG":"Comments are turned off for this topic","repliesTurnedOff.TKB":"Comments are turned off for this topic","repliesTurnedOff.IDEA":"Comments are turned off for this topic","repliesTurnedOff.OCCASION":"Comments are turned off for this topic","infoText":"Stop poking me!"},"localOverride":false},"CachedAsset:text:en_US-components/messages/RelatedContentWidget-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/RelatedContentWidget-1744853305000","value":{"title":"Related Content","emptyDescription":"No content to show","title@instance:1706573650217":"Related content","title@instance:pMIOcS":"Related content","title@instance:ozpMun":"Related content"},"localOverride":false},"CachedAsset:text:en_US-components/community/FooterWidget-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/FooterWidget-1744853305000","value":{"homeLink":"Community Home","topOfPage":"Top of Page","buildHash":"Build Hash:","buildNumber":"Build Number:","buildTime":"Build Time:","privacyPolicy":"Privacy Policy","helpLink":"Help"},"localOverride":false},"Forum:board:Welcome":{"__typename":"Forum","id":"board:Welcome","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:NZinfo":{"__typename":"Category","id":"category:NZinfo","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:beta":{"__typename":"Category","id":"category:beta","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:PurpleLounge":{"__typename":"Category","id":"category:PurpleLounge","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:AccountEdge":{"__typename":"Forum","id":"board:AccountEdge","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:AccountRightAPIquestions":{"__typename":"Forum","id":"board:AccountRightAPIquestions","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Blog:board:CommunityBlog":{"__typename":"Blog","id":"board:CommunityBlog","blogPolicies":{"__typename":"BlogPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:AETax":{"__typename":"Forum","id":"board:AETax","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:AD_Notices":{"__typename":"Forum","id":"board:AD_Notices","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:MYOBAdvisor":{"__typename":"Forum","id":"board:MYOBAdvisor","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Business":{"__typename":"Category","id":"category:Business","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"entityType":"CATEGORY","displayId":"Business","nodeType":"category","depth":2,"title":"MYOB Business","shortTitle":"MYOB Business"},"Category:category:PartnersGroup":{"__typename":"Category","id":"category:PartnersGroup","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:AdvancedPlatform":{"__typename":"Category","id":"category:AdvancedPlatform","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"GroupHub:grouphub:Payroll":{"__typename":"GroupHub","id":"grouphub:Payroll","grouphubPolicies":{"__typename":"GroupHubPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Scholarly":{"__typename":"Category","id":"category:Scholarly","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:PracticeBAS":{"__typename":"Forum","id":"board:PracticeBAS","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:myobconnect":{"__typename":"Forum","id":"board:myobconnect","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:EntProdHelp":{"__typename":"Category","id":"category:EntProdHelp","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:myob-client-accounting":{"__typename":"Forum","id":"board:myob-client-accounting","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:incident-communications":{"__typename":"Forum","id":"board:incident-communications","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Category:category:Solo":{"__typename":"Category","id":"category:Solo","categoryPolicies":{"__typename":"CategoryPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Forum:board:bank-feed-updates":{"__typename":"Forum","id":"board:bank-feed-updates","forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"boardPolicies":{"__typename":"BoardPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}}},"Rank:rank:189":{"__typename":"Rank","id":"rank:189","position":64,"name":"Contributing User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:197167":{"__typename":"User","id":"user:197167","uid":197167,"login":"Jannene","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-04-16T10:38:56.196+10:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-2.svg?time=0"},"rank":{"__ref":"Rank:rank:189"},"entityType":"USER","eventPath":"community:myob/user:197167"},"ModerationData:moderation_data:779524":{"__typename":"ModerationData","id":"moderation_data:779524","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:779524":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:197167"},"id":"message:779524","revisionNum":1,"uid":779524,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:778020"},"conversation":{"__ref":"Conversation:conversation:778020"},"subject":"Re: unpaid invoice summaries","moderationData":{"__ref":"ModerationData:moderation_data:779524"},"body":"
Like Gayle, I am totally lacking confidence in the invoice summaries function and it is effecting the service I provide my customers and collection of the money they owe me. They went out in June and July then nothing in August. I received a message saying they have now gone out for September after several phone calls to MYOB but I don't beleive they have as I have contacted someone that should have got one. I have called MYOB 3 times over past 2 months and each time they have checked my setup and one person had me reinstall the software. I spent many hours on the phone only to get through to someone that knows less about the invoice reminder/summary system than I do each time. MYOB, if there is a problem with any important function in your system then please post something to your users so we know not to call and then provide regular updates on when it will be fixed. Am I missing something because this is normal practice for all service providers I work with.
If you are not finding an invoice reminder appearing in the Sent Emails, and you have checked your setup is correct (Setting up invoice reminders), please note that an invoice can have its own terms which may be different from the card default - you can see the invoice terms by opening the invoice and viewing the Terms arrow (top right). An invoice reminder won't be sent where the invoice Terms are set to Prepaid or C.O.D. To check, go to the Sales command centre > Sales Register > Open Invoices tab > open the invoice > Terms.
\n
\n
The 'Sent emails' tab is the only place to check if reminders have gone out. I would suggest adding your email address as a customer email address and then checking to see if you receive these reminders.
Thank you Chris. The terms on the invoice are correct and the invoice is set up to email to me so I know if email reminders are going out. This is why I also know that invoice summaries have not gone out this month because I never got one depite the system saying they have been sent. This is the second month invoice summaries have not gone out without any explanation so I am loosing confidence in this process. All my settings have been checked by your consultants and are correct.
The emails for the invoice reminders are sent out using the address of noreply@apps.myob.com. I would make sure that you haven't got this address blocked and double check your spam folders incase it was filtered into this.
\n
\n
The other thing I would suggest doing is turning on the TLS settings in windows explorer. to do this you will need to do the following:
\n
\n
Open Internet Explorer > Select the Tools Toggle > choose Internet Options
\n
Select the Advanced tab and scroll down until you get to TLS settings ensure these are selected
\n
Ensure that Use TSL 1.1 and Use TSL 1.2 are selected
\n
Choose OK to save these settings
\n
\n
If aren't able to send invoice reminders without issue after selecting both the TLS 1.1 and 1.2 protocols, repeat the above steps and use only the TLS 1.2 protocol.
I have been having the same problem for over 6 months with it sometimes telling me they were going and other times not but they were never being sent, even in the months when it said they were. The developers finally found that it was because there was a space in the set up of my email address (not the customers) and have put in a fix to stop this happening to others. In the meantime, I have removed the space and am expecting them to go next month. The space does not appear to have affected anything else.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-11-20T15:24:38.679+11:00","lastPublishTime":"2022-11-20T15:24:38.679+11:00","metrics":{"__typename":"MessageMetrics","views":999},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:778020/message:791681","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:187":{"__typename":"Rank","id":"rank:187","position":63,"name":"Experienced User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:304098":{"__typename":"User","id":"user:304098","uid":304098,"login":"VT3","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-06T16:03:35.650+10:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"messagesCount":39,"kudosGivenCount":6,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:304098"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi04MjAtQkJUc2V4?image-coordinates=0%2C0%2C320%2C320\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bi04MjAtQkJUc2V4?image-coordinates=0%2C0%2C320%2C320","mimeType":"image/png"},"Forum:board:Bus-Sales":{"__typename":"Forum","id":"board:Bus-Sales","entityType":"FORUM","displayId":"Bus-Sales","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"MYOB Business: Sales and Purchases","shortTitle":"MYOB Business: Sales and Purchases","parent":{"__ref":"Category:category:Business"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi04MjAtQkJUc2V4?image-coordinates=0%2C0%2C320%2C320\"}"},"description":"","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/"},"ForumTopicMessage:message:850226":{"__typename":"ForumTopicMessage","uid":850226,"subject":"Unpaid Invoice Summary Text Changes","id":"message:850226","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:304098"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:850226"},"moderationData":{"__ref":"ModerationData:moderation_data:850226"},"postTime":"2023-12-11T18:34:56.623+11:00","lastPublishTime":"2023-12-11T18:34:56.623+11:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":271},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:850226"},"Conversation:conversation:850226":{"__typename":"Conversation","id":"conversation:850226","solved":true,"topic":{"__ref":"ForumTopicMessage:message:850226"},"lastPostingActivityTime":"2024-06-25T07:31:36.356+10:00","lastPostTime":"2024-06-25T07:31:36.356+10:00"},"ModerationData:moderation_data:850226":{"__typename":"ModerationData","id":"moderation_data:850226","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:850226":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:850226","relatedMessage":{"__ref":"ForumTopicMessage:message:850226"}},"User:user:323087":{"__typename":"User","id":"user:323087","uid":323087,"login":"Minesh","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-22T13:06:37.496+11:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:189"},"messagesCount":8,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:323087"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi04MjYtcnNLbmo3?image-coordinates=0%2C0%2C320%2C320\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bi04MjYtcnNLbmo3?image-coordinates=0%2C0%2C320%2C320","mimeType":"image/png"},"Forum:board:Bus-Report":{"__typename":"Forum","id":"board:Bus-Report","entityType":"FORUM","displayId":"Bus-Report","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"MYOB Business: Reports","shortTitle":"MYOB Business: Reports","parent":{"__ref":"Category:category:Business"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi04MjYtcnNLbmo3?image-coordinates=0%2C0%2C320%2C320\"}"},"description":"","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/"},"ForumTopicMessage:message:861965":{"__typename":"ForumTopicMessage","uid":861965,"subject":"unpaid Bills / unpaid Invoice Report - Reporting error","id":"message:861965","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:323087"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Report"},"conversation":{"__ref":"Conversation:conversation:861965"},"moderationData":{"__ref":"ModerationData:moderation_data:861965"},"postTime":"2024-03-16T08:24:45.895+11:00","lastPublishTime":"2024-03-16T08:24:45.895+11:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":473},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:Business/category:Support/community:myobboard:Bus-Report/message:861965"},"Conversation:conversation:861965":{"__typename":"Conversation","id":"conversation:861965","solved":true,"topic":{"__ref":"ForumTopicMessage:message:861965"},"lastPostingActivityTime":"2024-04-02T13:00:42.958+11:00","lastPostTime":"2024-04-02T13:00:42.958+11:00"},"ModerationData:moderation_data:861965":{"__typename":"ModerationData","id":"moderation_data:861965","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:861965":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:861965","relatedMessage":{"__ref":"ForumTopicMessage:message:861965"}},"User:user:303752":{"__typename":"User","id":"user:303752","uid":303752,"login":"Umag","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-07-04T15:19:01.409+10:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"messagesCount":25,"kudosGivenCount":7,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:myob/user:303752"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNTAtT25CV1B3?image-coordinates=0%2C0%2C320%2C320\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bi0zNTAtT25CV1B3?image-coordinates=0%2C0%2C320%2C320","mimeType":"image/png"},"ForumTopicMessage:message:832070":{"__typename":"ForumTopicMessage","uid":832070,"subject":"Unpaid Bills Report and Unpaid invoices report not loading","id":"message:832070","revisionNum":3,"repliesCount":12,"author":{"__ref":"User:user:303752"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:832070"},"moderationData":{"__ref":"ModerationData:moderation_data:832070"},"postTime":"2023-08-22T11:34:28.315+10:00","lastPublishTime":"2024-09-29T23:12:19.388+10:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":576},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:832070"},"Conversation:conversation:832070":{"__typename":"Conversation","id":"conversation:832070","solved":true,"topic":{"__ref":"ForumTopicMessage:message:832070"},"lastPostingActivityTime":"2024-11-08T14:41:58.715+11:00","lastPostTime":"2024-11-08T14:41:58.715+11:00"},"ModerationData:moderation_data:832070":{"__typename":"ModerationData","id":"moderation_data:832070","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:832070":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:832070","relatedMessage":{"__ref":"ForumTopicMessage:message:832070"}},"Rank:rank:173":{"__typename":"Rank","id":"rank:173","position":56,"name":"Experienced Cover User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:131151":{"__typename":"User","id":"user:131151","uid":131151,"login":"powerette","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2015-04-15T15:46:11.773+10:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:173"},"messagesCount":60,"kudosGivenCount":1,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:131151"},"ForumTopicMessage:message:878167":{"__typename":"ForumTopicMessage","uid":878167,"subject":"Supplier Invoice Unpaid Instalment","id":"message:878167","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:131151"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:878167"},"moderationData":{"__ref":"ModerationData:moderation_data:878167"},"postTime":"2024-09-03T11:37:42.080+10:00","lastPublishTime":"2024-09-03T11:37:42.080+10:00","readOnly":false,"metrics":{"__typename":"MessageMetrics","views":44},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:878167"},"Conversation:conversation:878167":{"__typename":"Conversation","id":"conversation:878167","solved":true,"topic":{"__ref":"ForumTopicMessage:message:878167"},"lastPostingActivityTime":"2024-09-04T11:35:10.365+10:00","lastPostTime":"2024-09-04T11:35:10.365+10:00"},"ModerationData:moderation_data:878167":{"__typename":"ModerationData","id":"moderation_data:878167","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:878167":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:878167","relatedMessage":{"__ref":"ForumTopicMessage:message:878167"}},"Rank:rank:175":{"__typename":"Rank","id":"rank:175","position":57,"name":"Contributing Cover User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:149363":{"__typename":"User","id":"user:149363","uid":149363,"login":"KrisH","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-24T16:11:24.182+10:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:175"},"messagesCount":6,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:149363"},"ForumTopicMessage:message:688352":{"__typename":"ForumTopicMessage","uid":688352,"subject":"Credit for unpaid invoice","id":"message:688352","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:149363"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:688352"},"moderationData":{"__ref":"ModerationData:moderation_data:688352"},"postTime":"2020-12-10T08:36:57.953+11:00","lastPublishTime":"2020-12-10T08:36:57.953+11:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":787},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:688352"},"Conversation:conversation:688352":{"__typename":"Conversation","id":"conversation:688352","solved":true,"topic":{"__ref":"ForumTopicMessage:message:688352"},"lastPostingActivityTime":"2020-12-14T09:59:21.647+11:00","lastPostTime":"2020-12-14T09:59:21.647+11:00"},"ModerationData:moderation_data:688352":{"__typename":"ModerationData","id":"moderation_data:688352","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:688352":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:688352","relatedMessage":{"__ref":"ForumTopicMessage:message:688352"}},"User:user:255825":{"__typename":"User","id":"user:255825","uid":255825,"login":"David65","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-02T10:43:51.408+10:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"messagesCount":31,"kudosGivenCount":0,"kudosReceivedCount":1,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:255825"},"ForumTopicMessage:message:843212":{"__typename":"ForumTopicMessage","uid":843212,"subject":"Unpaid Bills","id":"message:843212","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:255825"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:843212"},"moderationData":{"__ref":"ModerationData:moderation_data:843212"},"postTime":"2023-10-25T11:39:46.635+11:00","lastPublishTime":"2023-10-25T11:39:46.635+11:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":209},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:843212"},"Conversation:conversation:843212":{"__typename":"Conversation","id":"conversation:843212","solved":true,"topic":{"__ref":"ForumTopicMessage:message:843212"},"lastPostingActivityTime":"2023-10-25T17:40:22.348+11:00","lastPostTime":"2023-10-25T17:40:22.348+11:00"},"ModerationData:moderation_data:843212":{"__typename":"ModerationData","id":"moderation_data:843212","status":"APPROVED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:843212":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:843212","relatedMessage":{"__ref":"ForumTopicMessage:message:843212"}},"User:user:220899":{"__typename":"User","id":"user:220899","uid":220899,"login":"TAFAccounts","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-02-26T13:39:14.028+11:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":null,"messagesCount":3,"kudosGivenCount":0,"kudosReceivedCount":0,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:220899"},"ForumTopicMessage:message:803164":{"__typename":"ForumTopicMessage","uid":803164,"subject":"Unpaid Invoice summaries","id":"message:803164","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:220899"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:803164"},"moderationData":{"__ref":"ModerationData:moderation_data:803164"},"postTime":"2023-02-09T12:38:56.142+11:00","lastPublishTime":"2023-02-09T12:38:56.142+11:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":469},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:803164"},"Conversation:conversation:803164":{"__typename":"Conversation","id":"conversation:803164","solved":false,"topic":{"__ref":"ForumTopicMessage:message:803164"},"lastPostingActivityTime":"2023-03-09T13:42:58.417+11:00","lastPostTime":"2023-03-09T13:42:58.417+11:00"},"ModerationData:moderation_data:803164":{"__typename":"ModerationData","id":"moderation_data:803164","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:803164":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:803164","relatedMessage":{"__ref":"ForumTopicMessage:message:803164"}},"User:user:231068":{"__typename":"User","id":"user:231068","uid":231068,"login":"Azia","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-07-01T14:33:46.136+10:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":null,"messagesCount":3,"kudosGivenCount":0,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":0,"entityType":"USER","eventPath":"community:myob/user:231068"},"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNDktZ0hzaUZO?image-coordinates=0%2C0%2C320%2C320\"}":{"__typename":"AssociatedImage","url":"https://community.myob.com/t5/s/myob/images/bi0zNDktZ0hzaUZO?image-coordinates=0%2C0%2C320%2C320","mimeType":"image/png"},"Forum:board:Staffing_and_Payroll":{"__typename":"Forum","id":"board:Staffing_and_Payroll","entityType":"FORUM","displayId":"Staffing_and_Payroll","nodeType":"board","depth":3,"conversationStyle":"FORUM","title":"AccountRight: Payroll","shortTitle":"AccountRight: Payroll","parent":{"__ref":"Category:category:AccountRight"},"userContext":{"__typename":"NodeUserContext","canAddAttachments":true,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"avatar":{"__ref":"AssociatedImage:{\"url\":\"https://community.myob.com/t5/s/myob/images/bi0zNDktZ0hzaUZO?image-coordinates=0%2C0%2C320%2C320\"}"},"description":"Discuss any issues with payroll and staffing.","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/"},"ForumTopicMessage:message:661510":{"__typename":"ForumTopicMessage","uid":661510,"subject":"Unpaid Super Report","id":"message:661510","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:231068"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:661510"},"moderationData":{"__ref":"ModerationData:moderation_data:661510"},"postTime":"2020-07-06T13:17:11.650+10:00","lastPublishTime":"2020-07-06T13:17:11.650+10:00","readOnly":true,"metrics":{"__typename":"MessageMetrics","views":1733},"placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_TOPIC","eventPath":"category:AccountRight/category:Support/community:myobboard:Staffing_and_Payroll/message:661510"},"Conversation:conversation:661510":{"__typename":"Conversation","id":"conversation:661510","solved":true,"topic":{"__ref":"ForumTopicMessage:message:661510"},"lastPostingActivityTime":"2020-10-15T12:40:35.738+11:00","lastPostTime":"2020-10-15T12:40:35.738+11:00"},"ModerationData:moderation_data:661510":{"__typename":"ModerationData","id":"moderation_data:661510","status":"UNMODERATED","rejectReason":null},"RelatedContentMessage:RelatedContentMessage:661510":{"__typename":"RelatedContentMessage","id":"RelatedContentMessage:661510","relatedMessage":{"__ref":"ForumTopicMessage:message:661510"}},"CachedAsset:text:en_US-components/community/Navbar-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/Navbar-1744853305000","value":{"community":"Community Home","inbox":"Inbox","manageContent":"Manage Content","tos":"Terms of Service","forgotPassword":"Forgot Password","themeEditor":"Theme Editor","edit":"Edit Navigation Bar","skipContent":"Skip to content","migrated-link-9":"MYOB Client Accounting","migrated-link-7":"Admin Tasks & General Discussions","Common-community-blog-link":"MYOB Announcements","migrated-link-8":"MYOB Practice Manager / Document Manager","Common-purple-lounge-link":"MYOB Community Hub","Common-incident-communications-link":"Incident Communications","migrated-link-1":"MYOB Business","migrated-link-21":"Students & Educators","migrated-link-2":"MYOB AccountRight","migrated-link-22":"Developers","Common-bank-feed-updates-link":"Bank Feed Updates","onboarding-hub":"Installing the app","migrated-link-0":"Product Help & Ideas","migrated-link-20":"Other Groups & Software","migrated-link-5":"MYOB EXO","migrated-link-6":"Accountants & Bookkeepers","migrated-link-3":"NZ Payroll and Tax","migrated-link-4":"MYOB Acumatica","migrated-link-18":"Contacts - manage you customers and suppliers","migrated-link-19":"Categories - organise your transactions","migrated-link-16":"Invoicing - get paid faster","migrated-link-17":"Expenses - stay on top of your spending","migrated-link-14":"Share your ideas","migrated-link-15":"Early access program news","migrated-link-12":"EAP Hub","migrated-link-13":"Getting set up","partner-program-members":"Partner Program Members","Common-myobconnect-link":"MYOB Community Connect","migrated-link-10":"MYOB AU Tax","migrated-link-11":"MYOB Online Tax AU","solo-link":"Solo by MYOB","help":"Ask a question","migrated-link-27":"Other MYOB software","migrated-link-25":"MYOB Enterprise Solutions Partners","town-square---soloists":"Soloist Town Square","migrated-link-26":"Payroll Hub","migrated-link-23":"MYOB Business API","migrated-link-24":"MYOB Acumatica Partners","Common-welcome-link":"Welcome to the Community"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarHamburgerDropdown-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarHamburgerDropdown-1744853305000","value":{"hamburgerLabel":"Side Menu"},"localOverride":false},"CachedAsset:text:en_US-components/community/BrandLogo-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/BrandLogo-1744853305000","value":{"logoAlt":"Khoros","themeLogoAlt":"Brand Logo"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarTextLinks-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarTextLinks-1744853305000","value":{"more":"More"},"localOverride":false},"CachedAsset:text:en_US-components/search/SpotlightSearchIcon-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/search/SpotlightSearchIcon-1744853305000","value":{"search":"Search"},"localOverride":false},"CachedAsset:text:en_US-components/authentication/AuthenticationLink-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/authentication/AuthenticationLink-1744853305000","value":{"title.login":"Sign In","title.registration":"Register","title.forgotPassword":"Forgot Password","title.multiAuthLogin":"Sign In"},"localOverride":false},"CachedAsset:text:en_US-components/nodes/NodeLink-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/nodes/NodeLink-1744853305000","value":{"place":"Place {name}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/EscalatedMessageBanner-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/EscalatedMessageBanner-1744853305000","value":{"escalationMessage":"Escalated to Salesforce by {username} on {date}","viewDetails":"View Details","modalTitle":"Case Details","escalatedBy":"Escalated by: ","escalatedOn":"Escalated on: ","caseNumber":"Case Number: ","status":"Status: ","lastUpdateDate":"Last Update: ","automaticEscalation":"automatic escalation","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-components/users/UserLink-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/users/UserLink-1744853305000","value":{"authorName":"View Profile: {author}","anonymous":"Anonymous"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserRank-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserRank-1744853305000","value":{"rankName":"{rankName}","userRank":"Author rank {rankName}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageTime-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageTime-1744853305000","value":{"postTime":"Published: {time}","lastPublishTime":"Last Update: {time}","conversation.lastPostingActivityTime":"Last posting activity time: {time}","conversation.lastPostTime":"Last post time: {time}","moderationData.rejectTime":"Rejected time: {time}"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSolvedBadge-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSolvedBadge-1744853305000","value":{"solved":"Solved"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageSubject-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageSubject-1744853305000","value":{"noSubject":"(no subject)"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageBody-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageBody-1744853305000","value":{"showMessageBody":"Show More","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} No Longer Available","mentionsErrorMessage":"The {mentionsType} you are trying to view has been removed from the community.","videoProcessing":"Video is being processed. Please try again in a few minutes.","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageCustomFields-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageCustomFields-1744853305000","value":{"CustomField.default.label":"Value of {name}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1744853305000","value":{"title":"Query Handler"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageReplyButton-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageReplyButton-1744853305000","value":{"repliesCount":"{count}","title":"Reply","title@board:BLOG@message:root":"Comment","title@board:TKB@message:root":"Comment","title@board:IDEA@message:root":"Comment","title@board:OCCASION@message:root":"Comment"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/BuildInformation-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/BuildInformation-1744853305000","value":{"buildHash":"Build Hash: {buildHash}","buildNumber":"Build Number: {buildNumber}","buildTime":"Build Time: {buildTime}"},"localOverride":false},"CachedAsset:text:en_US-components/community/KhorosLogo-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/KhorosLogo-1744853305000","value":{"alt":"Powered By Khoros"},"localOverride":false},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744853305000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744853305000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageListMenu-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageListMenu-1744853305000","value":{"postTimeAsc":"Oldest","postTimeDesc":"Newest","kudosSumWeightAsc":"Least Liked","kudosSumWeightDesc":"Most Liked","sortTitle":"Sort By","sortedBy.item":" { itemName, select, postTimeAsc {Oldest} postTimeDesc {Newest} kudosSumWeightAsc {Least Liked} kudosSumWeightDesc {Most Liked} other {}}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1744853305000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/messages/AcceptedSolutionButton-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/AcceptedSolutionButton-1744853305000","value":{"accept":"Mark as Solution","accepted":"Marked as Solution","errorHeader":"Error!","errorAdd":"There was an error marking as solution.","errorRemove":"There was an error unmarking as solution.","solved":"Solved","topicAlreadySolvedErrorTitle":"Solution Already Exists","topicAlreadySolvedErrorDesc":"Refresh the browser to view the existing solution"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/Pager/PagerLoadMore-1744853305000","value":{"loadMore":"Show More"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744853305000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. Accept to continue or {url} it directly on the provider's site.","buttonTitle":"Accept","urlText":"watch"},"localOverride":false},"CachedAsset:text:en_US-components/messages/MessageView/MessageViewInline-1744853305000":{"__typename":"CachedAsset","id":"text:en_US-components/messages/MessageView/MessageViewInline-1744853305000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonymous","place":"Place {bylineBoard}","gotoParent":"Go to parent {name}"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"sales_and_purchases","messageSubject":"unpaid-invoice-summaries","messageId":"778020"},"buildId":"ISAhs0UxT148eG089lpQq","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"myob","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}
