When entering a large invoice it won't save, MYOB freezes.

Hi Christined, 

We’ve seen similar reports where AccountRight can freeze when recording or saving very large or multi-page invoices, especially where there are a high number of lines. Over time, older company files can also grow in size, which may contribute to slower performance when processing large invoices.

The steps that have helped in similar cases are:

• Clear the AccountRight cache, then reopen the file and try again.
• Make sure AccountRight is updated to the latest version.
• Save the invoice in smaller sections where possible instead of entering the whole invoice in one go.
• If available, try the same task on another computer or in the browser version to check whether the issue is environment-specific.

If it still freezes after that, the next step would be to gather diagnostic logs while the issue occurs and have support investigate further, as some cases needed deeper troubleshooting when cache clearing alone didn’t resolve it.

In the meantime, to reduce the risk of losing work, it’s safest to save frequently and break large invoices into smaller batches where possible.

Regards,
Genreve