Forum Discussion

BenTSA's avatar
BenTSA
Experienced Cover User
18 days ago

"You've Just Been Paid" - How to turn off email notification

I am not sure why all of a sudden I am getting spammed with these emails every time someone pays. This was never a feature before and as much as some people might like it, it needs to be able to be turned off.

We have thousands of customers paying each month and this email is just filling up the email box and is not relevant.

Can someone explain a work around to turn off please?

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    17 days ago

    Hi BenTSA,

     

    Totally get where you're coming from. If you've got thousands of customers paying each month, those emails would drive anyone a bit mad. Thanks for calling out. There isn't actually an option to fully switch those payment notification emails off (I know, not ideal). The best workaround for now is to remove the email address that's set in the Reply To field. That usually stops the inbox from getting hammered every time a payment comes through. You can do that by going to Setup > Preferences > Emailing. Then just clear out the email address in the Reply To section and hit OK. It's not a perfect fix, but it should at least keep things quieter on the email front.

     

    Regards,

    Sai