Removing Super Transactions from "Super Payments" List - paid via ATO Clearing House

Hey Seriously_Sammi,

When you’re setting up the super fund, use ‘Future Super’ as the fund name instead of ‘Smart Future Trust.' That’ll pull up all the right options that line up with the ABN and USI you need. If the right details still don’t show up, you can always reach out to our team for help, and you’ll find their email address via the support page link. With super payments still showing in the “Manage Payments” window, those can’t be removed, so you’ll need to avoid them. And since you’re using the ATO clearing house, make sure to untick ‘Pay directly from AccountRight’ so those payments don’t get stuck in the queue again.

Cheers,

Doreen

Hello Doreen

Thank-you for answering me - I have looked at the Future Super - and you are correct the ABN and USI are as the Smart Future Super.  However, because I already have a Future Super (the previous Super Account that is invalid).

Hi Seriously_Sammi,

Thanks a heap for the screenshot! You’re spot on, it’s just clashing with the old “Future Super” fund name. Easiest fix is to modified super fund name by putting in a character at the end, like “Future Super 1” or even a letter on there. Once that’s set up, jump into your payroll, update the new fund for the right employees, and have another go at your super payments. Here's a handy link that will guide you for the set up process. That usually gets things moving again!

Cheers,

Shella

Thanks.  I have fixed this - however, when I changed the Super on the employee card the Super account for the payments that previously where for the closed account changed to the new one.  This is great - for the future.

In the meantime, because I am not able to remove these payments from the "Create Super Payment" list there will be issues - it is dangerous to have transactions on this list that have already been paid.  Especially as I cannot even distinguish these transactions by the Super Fund - just the dates.  It will be an issue - please confirm that I am not able to "Paid" these transactions from a Suspense account or something of the like? or "Mark as Paid"? This is an option in Xero, and it doesn't make sense that there is no other way of moving these transactions off this list.

It WILL be an issue - as the client does the super.

Hi Seriously_Sammi,

You can give Pay Liabilities a shot to clear them out, but just a heads up, it can sometimes create more issues in your accounts, so it’s not really the fix. And also, for now, there’s no easy option to mark those old super payments as gone, they just end up staying on the list for now. 

Regards,
Earl