Forum Discussion

CSPsa's avatar
CSPsa
2 months ago

"a problem occurred" - Super Payment

Hi MYOB,

 

Today I received a problem when I was trying to sort out an issue with some super.

Tried to process a super payment which would have ended up in a zero balance and received this error - 

"A problem occurred with processing this super payment. Please refresh the browser, check the details and try again."

 

After being unable to resolve after refreshing, I then tried to close the browser which also did not help.

 

I saw from a previous thread that maybe this needed to be fixed behind the scenes?

Any help would be appreciated.

 

  

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi CSPsa,

     

    Welcome to the Community Forum!

     

    The error message, "A problem occurred with processing this super payment. Please refresh the browser, check the details and try again", can indeed be fixed on our back end. Kudos to you for troubleshooting before reaching out! I've already contacted the team to run a script internally. Your next step is to redo your Pay Super setup process. Check out this article for more info: Set up Pay Super

     

    Cheers,

    Princess

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi CSPsa,

        You're very welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist.

        Regards,
        Earl

  • CSPsa's avatar
    CSPsa
    2 months ago

    Hi Earl_HD & Princess_R 

     

    Back again!

    After redo-ing the pay super setup process I'm still in the same boat!

    Unfortunately the same error occurs. 
    Do I need to provide any additional details here?

    Please let me know what the best way forward is so I knock this off the jobs list! 

    Cheers

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 months ago

      Hi there CSPsa,

       

      Since you're still having issues with processing the super payment, you'll need to reach out to our support team directly for further assistance. You can contact them via our virtual assistant MOCA or by submitting a support case via MyAccount.

       

      Best regards,

      Doreen

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