Forum Discussion

Ginny3's avatar
Ginny3
Contributing User
3 years ago

Account Right program not working - Unable to record pays, first payrun for financial year 2023. HELP NEEDED.

Hi,   Problem with AR progam not working - Unable to record pays. We are doing 1st payrun for the new financial year. When you process an electonic pay and then press RECORD, MYOB is hanging and th...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Ginny3 , Jan_WAS 


    Please send me the serial number for the product and company file name by Private Message, and I'll run a script to check if that fixes the issue.

Ginny3's avatar
Ginny3
Contributing User

Hi Komal,

 

The ARL is not crashing with an error log. It is saying the application is timing out, do I want to retry.

 

Please see attached image.

 

Regards,

 

Ginny

 

 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Ginny3 

Please retry the operation and if you still get the same error, attach the diagnostic log by following the instructions in my previous post. 

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