Forum Discussion

jaynekn's avatar
jaynekn
Member
2 years ago
Solved

Accountright employee self onboard selected employer expense instead of Superannuation

We had a new employee start and they entered their details via employee self onboarding and their superannuation was entered as an employer expense rather than superannuation. I have since updated th...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi jaynekn,

    My apologies for the late response. To correct the situation, kindly process a void with only the super guarantee and employer expense amount. Before proceeding, make sure to tick the employer expense again. Once done, please process a void pay. When processing a void pay, enter a negative amount against the employer expense field and a positive amount against the super guarantee field. With this, it allows you to transfer the accrued super from the employer expense to super guarantee. 

     

    After processing, you may check the reports again to see if accrued super has been transferred.

    Please do let me know how you go on this.
    Regards,
    Earl

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, jaynekn

 

Thanks for your post, and welcome to the MYOB Community Forum.

 

To move forward with your concern, kindly check the previous pay runs of the employee to make sure that he was able to accrue superannuation from those previous pay runs. Also, please see if the superannuation is linked to the employee card file and if it is ticked.

 

Please feel free to reach out to us.

 

Best regards,

Doreen

jaynekn's avatar
jaynekn
Member
2 years ago

Yes they were accruing super but I've done an adjustment that will go through this pay run as it was being caluclated at 10%. They were accruing super under Employer expenses rather than super and this was setup at 10% not the correct 11%.

 

Yes Superannuation is linked to the card file. It wasn't to start with but it is now which is the issue.

 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi jaynekn,

    My apologies for the late response. To correct the situation, kindly process a void with only the super guarantee and employer expense amount. Before proceeding, make sure to tick the employer expense again. Once done, please process a void pay. When processing a void pay, enter a negative amount against the employer expense field and a positive amount against the super guarantee field. With this, it allows you to transfer the accrued super from the employer expense to super guarantee. 

     

    After processing, you may check the reports again to see if accrued super has been transferred.

    Please do let me know how you go on this.
    Regards,
    Earl

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