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Terri520's avatar
Terri520
Experienced Cover User
2 years ago

Accountright payroll generating zero payrun

Hi   Accountright has generated a payrun with zero amounts for all employees on 1 June 2023. My payruns are fortnightly, done on 31 May and 14 June.   I did not process this payrun.   The trans...
Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Terri520 

 

Thank you for your post.

 

If you sent an update event during that time, STP reports will generate a pay run that shows zero for both gross hours and payg in STP reports. You can also check and confirm this by going to Payroll Reporting Centre "STP reports".

 

Also, could you please confirm that on June 1, 2023, a transition was made from STP Phase 1 to Phase 2? As this is the reason why there is a zero dollar pay run showing for all employees even for the inactive ones. 

 

Please feel free to post again I'm happy to assist.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,

Princess

Terri520's avatar
Terri520
Experienced Cover User
2 years ago

Hi Princess

 

I did  send an update event through STP on the 1 June as employee balances were incorrect on STP and needed updating, so I can understand the zero transactions.

 

I have been on STP Phase 2 since early last year so this would not be the reason for the generation of zero payslips.

 

Thanks.

 

Terri

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