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georgieh's avatar
georgieh
Experienced Cover User
1 month ago

An unrecognised error occurred - EmployeePayrollDetails_StandardPayListOutOfSync

I am trying to set up a new employee and on the browser, I'm getting this error in the Create Employee screen. Shouldn't error messages actually tell you what the problem is so you can fix it? Wou...
georgieh's avatar
georgieh
Experienced Cover User
1 month ago

Thanks Princess, 

 

My last request to the MYOB team (for a different issue) has remained unanswered since the 1st of June.... Case #------- if you have any access to that! Doesn't fill me with much confidence!

 

Georgie

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    30 days ago

    Hi georgieh,

    Thanks for following up, and I understand your concern.
     

    I’ve checked the case and can see that it’s already in our team’s queue. At the moment, the team is still working through older cases first, but once this case is assigned to one of our team members, you’ll receive an email update straight away.
     

    We appreciate your patience in the meantime.

    Regards,
    Earl

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