Forum Discussion

belindahowie's avatar
belindahowie
Experienced Cover User
1 year ago

AR - 2/7/24 Payroll not recording

First FY25 payroll pay date 2/7/24 jumps to Process Payments with no value. No payroll data recorded. Please help, so we can pay staff today.
Karina4's avatar
Karina4
Contributing User
1 year ago

Hi Princess,

We are also having this issue with a payroll that needs to be processed ASAP. Are you able to run this fix for us too? 

Thanks. 

Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi Karina4

 

I understand it's urgent to get this sorted. Could you send me a private message with your serial number and company file ID (you can find it under Help > About MYOB AccountRight)? I'm here to help fix this for you as quickly as possible!

 

Cheers,

Princess

  • Karina4's avatar
    Karina4
    Contributing User
    1 year ago

    Hi Princess,

    How do I send you a private message? 

  • Precision21's avatar
    Precision21
    Experienced User
    1 year ago

    Hello Princess

     

    Is there a way I can properly delete the extra pay run that was created for 11 of my staff or do I just leave it for next week's payrun entered in advance?

     

    thanks 

    Liza

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