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Zappy

Valued Cover User

11 months ago

Bas pro forma <> payroll reports

The BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1

I rang tech support

No joy

Hepl

Zappy :)

browser

3 Replies

AmandaCL
MYOB Moderator
10 months ago
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Hey Zappy

We are aware of an issue that impacts all payroll categories showing up in Online BAS. This has been raised and is currently under investigation. We recommend preparing and lodging your BAS manually whilst we work to resolve this.

Cheers, Amanda.
- Zappy
  Valued Cover User
  9 months ago
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  Still hasnt been fixed
  
  For goodness sakes
  
  How long should this take?
  
  Also, your tech support staff dont know about this issue
  
  Im on the phone to New Zealand right now.
  
  Ive been on hold for 38 minutes
  
  Zappy
  - Earl_HD
    MYOB Moderator
    9 months ago
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    Hi Zappy,
    
    This issue is currently under investigation. As a temporary workaround, we recommend preparing and lodging your BAS manually while we work on a fix. We understand this may cause inconvenience and appreciate your patience. At this time, we do not have an estimated time frame for when this will be resolved. Our team is committed to fixing the issue as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out.
    
    Regards,
    Earl

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The BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1

I rang tech support

No joy

Hepl

Zappy :)

","body@stringLength":"241","rawBody":"

The BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1

I rang tech support

No joy

Hepl

Zappy :)

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BAS pro forma is leaving off a wage category even though that category has been tagged as gross wages at w1 I rang tech support No joy Hepl Zappy 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Bas pro forma <> payroll reports","moderationData":{"__ref":"ModerationData:moderation_data:870210"},"body":"

Hey Zappy

We are aware of an issue that impacts all payroll categories showing up in Online BAS. This has been raised and is currently under investigation. We recommend preparing and lodging your BAS manually whilst we work to resolve this.

Cheers, Amanda.

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Hey

Cheers, Amanda.

Still hasnt been fixed

For goodness sakes

How long should this take?

Also, your tech support staff dont know about this issue

Im on the phone to New Zealand right now.

Ive been on hold for 38 minutes

Zappy

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Still hasnt been fixed

For goodness sakes

How long should this take?

Also, your tech support staff dont know about this issue

Im on the phone to New Zealand right now.

Ive been on hold for 38 minutes

Zappy

Hi Zappy,

This issue is currently under investigation. As a temporary workaround, we recommend preparing and lodging your BAS manually while we work on a fix. We understand this may cause inconvenience and appreciate your patience. At this time, we do not have an estimated time frame for when this will be resolved. Our team is committed to fixing the issue as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

Regards,
Earl

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Hi ,

This issue is currently under investigation. As a temporary workaround, we recommend preparing and lodging your BAS manually while we work on a fix. We understand this may cause inconvenience and appreciate your patience. At this time, we do not have an estimated time frame for when this will be resolved. Our team is committed to fixing the issue as quickly as possible. If you have any questions or need further assistance, please don't hesitate to reach out.

Regards,
Earl

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