Forum Discussion

Coral3's avatar
Coral3
Experienced User
9 days ago

Base hourly rate auto-calculating incorrectly

Base hourly rate is auto-calculating differently to what it should be based on the employee pay rate. No consistency between which employee, which pay run, or the amount of miscalculation. Has ...
Payroll
  • Genreve_S's avatar
    Genreve_S
    9 days ago

    Hi Coral3, 

     

    The software doesn't have a way to change an employee's hourly rate. I recommend checking the employee settings and pay category right away to see if anything was changed and take screenshots if it happens again. With enough info, you can reach out to support to get it investigated and troubleshoot.

     

    Regards,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 days ago

Hi Coral3, 

 

The software doesn't have a way to change an employee's hourly rate. I recommend checking the employee settings and pay category right away to see if anything was changed and take screenshots if it happens again. With enough info, you can reach out to support to get it investigated and troubleshoot.

 

Regards,
Genreve

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