Cannot email payslips
Dear. whom it may concern. I hope this message finds you well. We've tried to email the payslips, but it hasn't been sent through MYOB since last week. After selecting 'Print/Email Pay S...
Forum Discussion
Hi Justin_Joung,
Thank you so much for your post and I'm sorry to hear that you are having troubles emailing a payslip. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response. I think the situation you've described is related to the payslip delivery method, rather than being an issue with email functionality. To address this, please follow these steps:
- Navigate to Print/Email Pay Slips.
- Click on the 'To be Printed' tab.
- Within this tab, select any of the payslips listed.
- At the bottom, you will find a field labeled "Pay Slip Delivery Status."
- If this field is set to 'To be printed,' the payslip will not appear under the 'To be emailed' tab.
By adjusting the Pay Slip Delivery Status field to 'To be emailed,' you can ensure that the payslip appears in the 'To be emailed' tab for processing. This adjustment should resolve the issue you're facing with payslip delivery methods.
I would recommend to clear your AccountRight cache. Clearing the AccountRight Cache. This also retains specific instructions used for reporting and various other data entry or information display operations on the page.
You can also visit this help article for email troubleshooting. Email troubleshooting
If you require further assistance or have additional questions, please feel free to reach out. We are happy to help!
Regards,
Earl
