Chris,
I did neither of these things. I rang the helpdesk and they advised it was a "known issue" and suggested the same resolution path as you did.
I continue to be completely dissatisfied with the reliability of MYOB. To be told to re-enter a complete payrun on a payroll day is not a pleasant situation. Every pay run is tight for time and there is never enough time to re-enter a payrun without additional stress. To be clear, issues such as this and the STP debacle that we went through at end of year are impacting on our decision to stay with MYOB.
I had exactly the same issue and I could not agree more with your sentiments!
Digusting just disgusting MYOB.
Payrun has taken me hours and hours to complete and I can not move forward with it.
Have to re do without promise it won't happen again.
no wonder I no longer take on clients that use myob
