Forum Discussion

TotalPrecision's avatar
TotalPrecision
Experienced User
2 years ago

Cannot seem to log into MYOB Teams

This morning when I tried to login to MYOB Teams, it asks 

 

MYOB Team would like access to your company file

This authorization will allow MYOB Team to submit time records for payroll purposes.

 

However, when I click the "Allow Access" button, nothting happens?

I am an Admin and I have used MYOB Teams 1000's of times until now.

  • Hi Genreve, we were able to resolve it by updating our company file. 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi TotalPrecision

     

    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your issue trying to access the Teams app. I will send you a private message to collect more information to investigate this. 

     

    In the meantime, feel free to post again in the forum if you require any further assistance. 

     

    Thanks,

    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi TotalPrecision

     

    I hope you are well today. I sent you a private message on Thursday, but I didn't get any response. 

     

    Feel free to respond to my private message if you still require any help with your MYOB Teams app. 

     

    Thanks,
    Genreve

    • TotalPrecision's avatar
      TotalPrecision
      Experienced User

      Hi Genreve, we were able to resolve it by updating our company file. 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi TotalPrecision

         

        Thank you for the response. We appreciate your time updating us regarding this. 

         

        I'm glad it all turned out well. May I ask how you updated your company file to help GJVERMAAK?

         

        If you have any other concerns, feel free to post again in the forum. 


        Thanks,

        Genreve

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