Updates and Announcements from MYOB
Software not running properly?
Recent Posts & Replies
Urgent-Payrun duplicated/doubled up by MYOB software error
Hi, We have had a very strange and worrisome issue which came up the 3 times now. The first time, 3 months ago, we noticed 3 employees payruns popped up again like a duplicate payrun and it definitely wasn't done by us. Thankfully we managed to delete them and got the numbers back to normal. This month again, it's happened again. All of March2025 salaries were processed and closed by the 29th, when all of a sudden, a pay-run for an employee popped up with a payrun date of 31st March. This employee was already paid by the 29th. So this was like a duplicate payrun. Today same thing happened for yet another employee. A payrun dated 1/4/2025 pops up for yet another employee whose salary was already processed by on 28th MArch. What is going on MYOB??? This is a really serious matter and I wish someone immediately resolves this. These duplicate payrolls show up in 'payrun' tab as well as in 'prepare electronic payment'. Like wise it also messes up with our P&L, Balance sheet, so one can imagine the criticality of this issue. Each of the 3 times this happened, we deleted the duplicate payruns. But I can share the screenshot of the 3rd one. I didnt save the other 2. Myob , this is a very serious matter and makes us suspect the stability of the software, so much so that, we are already thinking of other accounting software options . Please look in to the matter. Regards, Ann
Reinstated employee has incorrect Entitlements.
Hi it looks like this is a common problem but unfortunately I reinstated an employee that had been terminated rather that creating a new employee card and now her entitlements are very over stated. Unfortunately I have run a number of payruns before noticing this error. Is there a fix? I noted that just adjusting may not be enough. Many Thanks Susan
Supplier Invoice paid to incorrect account and payment returned
Hello, I paid a supplier’s invoice with other suppliers in one bank file to the wrong account, and the amount was returned to our bank. Can you please assist me on how to process this in Myob account right? I need to repay the supplier. ThanksTrial of Business Pro
Hello, i have multiple data files, mostly AccountRight Premier Live. I want to downgrade my plan but first I'd like to have a try of the Business Pro platform to see if it is easy to use/similar to AC Premier. How do I go about starting a trial/practice data file please? Nicole
MYOB Secure Invoicing Upgrade: update and Summary 11/03
6 MIN READ Hi everyone, Due to a high number of comments (and MYOB replies) about Secure invoicing, I am posting a summary of the change, frequent questions/complaints and the answers from MYOB to make it easier for everyone to find this important information. I will also be archiving the previous discussions on the forum so that this new post becomes easier for customers to find. It is a long update, but in the interest of transparency, fairness and to avoid any concerns around censorship, I am doing my best to make sure everything is covered. The Secure Invoicing upgrade began with a small test group of customers in October 2024, and we have continued to roll this out to more customers in small batches since then. We are some time away from this being released to all customers, so don’t worry if you have not heard of it or seen any communication from us. What is the Secure invoicing upgrade? Secure invoicing is an important upgrade being rolled out this year to customers who send invoices on MYOB subscription plans. From MYOB Business Lite, through to AccountRight Premier. The upgrade adds multiple layers of security for your business, plus automation features designed to help you save time and accelerate cashflow. The Secure Invoicing ecosystem is a combination of the secure distribution of invoices using MYOBs trusted software (Email, SMS, CopyLink) and the ability to accept secure payments. Secure invoicing includes: Always-on fraud monitoring for transactions and payment activity Secure payment methods MYOB verified badge End-to-end secure invoice distribution Additional questions/objections to this: Why is online payments combined with secure invoicing? + Online payments should be separate / I don’t want online payments + I’m happy to have additional security with invoicing but I don’t want to have payments. The distribution of invoices using MYOB software, fraud monitoring and secure payment of invoices is combined into a single MYOB Secure invoicing ecosystem to provide the best possible protection for businesses and consumers. Although these features are combined, you have the flexibility to adjust settings to suit your preferences around the secure payment methods. Learn more about changing your settings here Is this the same as e-Invoicing? No – e-Invoicing is an ATO initiative, similar to this but it is only for the digital exchange of invoice information directly between a supplier’s and buyer’s accounting systems, regardless of the software they use. You can learn about e-invoicing here. MYOB Secure invoicing is for all business using MYOBs software, and applies regardless of whether the invoice is being sent to a business or a consumer. Why is MYOB making this change? Cyber security is a constantly evolving landscape with new threats emerging daily. MYOB continuously develops and invests in solutions to meet these challenges, but security is a shared responsibility and requires vigilance from everyone. Financial losses from online fraud and cyber scams cost Australians over $2 billion in 2023. Scam reports from businesses rose by 28%, resulting in $29.5 million in losses. Small businesses, with fewer resources for risk mitigation, were hit hardest, reporting nearly $12 million in losses from false billing—the most common scam. MYOB understands that falling victim to a cyber scam can have very real consequences. That’s why we have developed and will continue to invest in secure invoicing, in addition to other essential security measures like Multifactor Authentication (MFA) and inactivity login timers. Additional questions/objections to this: Is there a legislative/legal mandate that MYOB is adhering to for this change? No, the Secure Invoicing upgrade is a decision MYOB has made to protect business and consumers across Australia. There has been reference to MYOB complying with legislation as part of the verification process and this is still also true when it comes to the Secure payments component. To comply with anti-money laundering legislation, we must verify certain documents in line with KYC (Know Your Customer) regulations. Read more here. What do I have to do? Customers are required to verify their business as part of the upgrade process. This includes identity verification of all ultimate beneficial owners (typically any individual with 25% or more ownership or voting rights for a company) Find out more about verification here Additional questions related to this: I don’t want to give sensitive information to MYOB + How is my data being stored and treated All information will be handled in accordance with our Privacy Policy, which can be accessed here: www.myob.com/au/privacy-policy. For further peace of mind, our current system for verification erases documents after 30 days and does not store them indefinitely. What happens if I don’t want to verify my business and/or I don’t want to upgrade? Customers who do not complete the business verification and upgrade to secure invoicing will be restricted from utilising the MYOB platform for distribution of invoices. This means that distribution of invoices using the secure methods of email, copy link and SMS will be unavailable. Customers can continue to send their invoices themselves however and will need to use a ‘Print to PDF’ option, then manually email the invoice themselves through Outlook, Gmail etc. Additional questions related to this: If I can no longer email invoices through my software, will I still be able to email payslips and other information? Yes the restrictions only apply to the distribution of invoices. There is no restriction to emailing other items. What are the fees and charges for the online payments feature? The fee for secure payments is 1.8% of the invoice value + 25c transaction fee. This only applies if the invoice is paid by a secure payment method. For example, if the recipient of the invoice still chooses to transfer the money to you via bank transfer, there are no fees. But if they paid via Bpay, Visa, Mastercard etc then the fees apply. Please note that there is flexibility with the fees. You can decide whether the fee is paid for by you or by the person paying the invoice (surcharging). *Please note, BPAY fees are unable to be surcharged to the customer. You can also choose whether you want to have BPAY enabled or disabled You can choose whether you want to have secure payments enabled or disabled *Please also be advised, that after completing the secure invoicing upgrade, the secure payments feature will be enabled on by default. Find out more about the fees and charges here Why should I use online payments? (spoiler, this hasn’t been asked yet, but it’s important to know) Using the online payments feature has multiple benefits to you and your business. Get paid faster – the sooner a customer receives an invoice, the quicker they can pay you. But how much of a pain is it to copy a BSB and Account number into your banking app and make a transfer, add in the reference etc. The Pay now button in the invoice makes payment quicker and easier helping you get paid faster. Getting paid faster helps increase cash flow to your business Your customers have more choices in how they pay you. They can now choose to either pay by EFT as they have in the past or they can utilise their credit facilities to benefit them. Better security – online invoice payments use several layers of protection to identify fraudulent behaviour. Peace of mind – A network of verified businesses means fewer risks and safer transactions, so clients can invoice with confidence, and customers can pay knowing they’re interacting with a trusted business. Save time – get automatic notifications when payment is made on an invoice. Payments are automatically recorded in your software and the invoice closed off. Less time chasing payments and debtors. Read all about it here Additional questions/complaints related to this: I don’t want to use the service Why should I verify if I am going to turn payments off afterwards MYOBs position is that Secure payments not only protects businesses and consumers from fraud but it supports businesses in getting paid faster, increase available cashflow and saving time chasing debtors or reconciling. We recommend and encourage customers to keep this feature enabled Thank you for taking the time to read and understand this change more. If you have a question, you are still welcome to reply to this post or start a new discussion in the forum. Kind regards, Mike/MYOBCustomer charged a surcharge for online payments
We have opted NOT to pass the surcharge onto our customers and yet some are being charged and others are not. How do I stop the surcharge being passed onto random customers? On one particular day one customer was charged a surcharge but another was not. Both invoices immediately showed as paid but the MYOB payment is sitting in our unallocated transactions and will not match to a MYOB payment. If I have to manually allocate it to "sales", is this going to mess up my bank reconciliation when it is done?
Payroll Report not balancing
Hi guys and girls My Payroll Detail Report is not balancing to the ABA file and an excel spreadsheet we use to do our calculations. The spreadsheet is perfect, the ABA file balances are perfect but, the report is out by about $2,000 gross, etc. and across the lines. Any idea why this would be happening or how to fix it. Don't want to lodge STP until it's rectified. I'd attach our files but, obviously personal and sensitive info. Thank you
Is there a way to convert an invoice back to a quote?
I accidently typed up what should have been a quote as an invoice and wondering if I can convert it to a quote. It is very detailed with lots of parts to it so would save me a heap of time if this was an option. I dont think it actually is but I am here hoping by some miracle someone would be able to help me :)
