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NatWeb's avatar
NatWeb
Contributing User
1 month ago
Solved

CMN.ATO.PAYEVENTEMP.000389 error Received from ATO

Hi All,   I have received CMN.ATO.PAYEVENTEMP.000389 error from ATO after submitting an update event through STP to MYOb. I had two past employees with (-ve amount) due to the correct revarsal ...
  • Earl_HD's avatar
    Earl_HD
    1 month ago

    Hi NatWeb,

    Thanks for reaching out about this.
     

    The CMN.ATO.PAYEVNTEMP.000389 error is a bit different to other STP errors. If you were able to finish the pay run and see the usual declaration to the ATO screen, you can go ahead and declare it, in that case there’s nothing further you need to do for that error.
     

    If you weren’t prompted to declare the pay run to the ATO, you can send it from the STP Reporting Centre instead: Please see this help page Fix rejected reports in Single Touch Payroll and scroll down to the CMN.ATO.PAYEVNTEMP.000389 errors. 

    Regards,
    Earl

     

Earl_HD's avatar
Earl_HD
MYOB Moderator
1 month ago

Hi NatWeb,

Thanks for reaching out about this.
 

The CMN.ATO.PAYEVNTEMP.000389 error is a bit different to other STP errors. If you were able to finish the pay run and see the usual declaration to the ATO screen, you can go ahead and declare it, in that case there’s nothing further you need to do for that error.
 

If you weren’t prompted to declare the pay run to the ATO, you can send it from the STP Reporting Centre instead: Please see this help page Fix rejected reports in Single Touch Payroll and scroll down to the CMN.ATO.PAYEVNTEMP.000389 errors. 

Regards,
Earl

 

NatWeb's avatar
NatWeb
Contributing User
1 month ago

Yes, Understand the error now. Thank you for your feedback.

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