CMN.ATO.PAYEVNTEMP.000239 - not tax ready when STP finalised

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finalised","id":"message:770472","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:273493"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:770472"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:770472"},"body@stripHtml({\"truncateLength\":200})":" Hi I have a small handfull of employees (ex employees actually, not current) complaining our data is not tax ready in mygov. I have tried unfinalising them and refinalising them, however the STP r...","body@stringLength":"607","rawBody":"

I have a small handfull of employees (ex employees actually, not current) complaining our data is not tax ready in mygov. I have tried unfinalising them and refinalising them, however the STP reports they have been 'accepted with errors' by ATO. The error is CMN.ATO.PAYEVNTEMP.000239.

What is interesting is this error has reprotede for all 200 employees finalised but only 2 of my staff (ex) are saying the data is not tax ready. Can you please advise asap.

thanks

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Hi KerryDe, Interchange1 ,

Thanks for your posts. Error message CMN.ATO.PAYEVNTEMP.000239 is due to trying to finalise an employee in STP Phase 2 but they have been terminated in STP Phase 1.

What you will need to do to resolve this is remove the finalisation in the employee terminations tab, this is explained on this Help Article . Once you've done this you will need to redo the termination, this is explained on this Help Article.

Once you've done this, please run a $0.00 pay or send an update event to update the YTD figures.

In regards to employees ATO status as Not Tax Ready, if you can see a green final indicator tick next to the employees name within payroll reporting this would mean they have been finalised through STP Reporting. It would be recommended to check with the ATO as why the status hasn't updated on their end.

","body@stringLength":"1772","rawBody":"

Hi , ,

Thanks for your posts. Error message CMN.ATO.PAYEVNTEMP.000239 is due to trying to finalise an employee in STP Phase 2 but they have been terminated in STP Phase 1.

Once you've done this, please run a $0.00 pay or send an update event to update the YTD figures.

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Hi Melissa

Your last paragraph is of interest. I have a client - all of their employees have the \"green tick\" but at least one is \"not tax ready\" (have not received advice from the client of any more). However the wages and tax in the ATO/MyGov income statement for that employee are correct and the employee is a current employee. From MYOB's end, the 30 June finalisation report was initially rejected as the tax agent had removed me from the client list so there was a code 11 error. Once I put my business back in as the Agent, I lodged a zero pay STP which was then accepted. My understanding is that this would then \"reset\" STP. Do I need to \"unfinalise\" all seventeen employees and \"re-finalise\" as well? Time consuming. I have advised the client to call the ATO.

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Hi Melissa

Not sure if this helps but this was my situation.

My EOFY STP didn't balance. I contacted MYOB and was told to activate terminated employees in MYOB (take out their termination date), run a 0 payroll for them all send to ATO (I was told not touch the STP terminations) . This worked to balance all my reporting and I had ticks next to everyone to say they had been finalised. I then started receiving phone calls from terminated employees saying they were not tax ready. I contacted MYOB again and they said because we had ticks against everyone that it was good from MYOB's end.

I contacted the ATO and did some comparisons against our Summary of Payments to the information they had. They didn't match, the zero payroll had been accepted by the ATO with error, but it hadn't updated at their end.

I then went into Employee Terminations in STP reporting centre, undid all the employees for last financial year, re-added their termination, re-entered their Termination date with a Termination reason.

I then repeated the MYOB 0 payroll run (with June 30 dates) by making them active and taking out their termination dates in MYOB. Once I had run the payroll and reported it to STP, I contacted one of the workers and everything had gone through. No changes to ticks on EOFY finalisation page. Painful for 32 employees, but I can forget about it now!

Good Luck

Amanda

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Not sure if this helps but this was my situation.

Good Luck

Amanda

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HI Amanda

I didnt see the notifications on not touching the terminations in stp, so i did go ahead and unfinalise them, then undid the termination, then redid the termination with a reason, then resdid the finalisation.

good news is - all the reports were accepted in STP. However bad news is - both employees still do not see tax ready...... arggggggggggggg :(

","body@stringLength":"430","rawBody":"

HI Amanda

good news is - all the reports were accepted in STP. However bad news is - both employees still do not see tax ready...... arggggggggggggg :(

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Hi Melissa

Before receiving your reply, i did do what you suggested. Only i have not done the 0 zero pay check. It seems, that the STP reporting 'sent' automatically all the transactions of 1)unfinalising 2)undoing the termination 3) redoing the termination with reason & 4)redoing the finalisation. All 4 reports are now showing as ACCEPTED (with the font being coloured green). 1 employee has already confirmed that she is now 'tax ready', waiting for the 2nd employee to do the same.

Can you confirm what screen i should see 'this green tick next to employee name' ?

If you mean the EOFY finanisation tab on STP reporting, its not green, all ticks are black.

thanks

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Hi Melissa

Can you confirm what screen i should see 'this green tick next to employee name' ?

If you mean the EOFY finanisation tab on STP reporting, its not green, all ticks are black.

thanks

Are you able to please reply regarding my further post on the 'green tick'?

thansk

Kerry

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Are you able to please reply regarding my further post on the 'green tick'?

thansk

Kerry

Hi,

Our staff are saying that they are receiving this message. In the STP screen all ticks are black not green. Please advise.

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Hi,

Our staff are saying that they are receiving this message. In the STP screen all ticks are black not green. Please advise.

Thanks Amanda,

I did exactly the same only for 50-60 employees who were terminated during last FY. I was bored on Saturday night, took me 1.5hrs to complete at home.......

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Thanks Amanda,

I did exactly the same only for 50-60 employees who were terminated during last FY. I was bored on Saturday night, took me 1.5hrs to complete at home.......

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