Hi All,
Thank you for letting us know about this. We appreciate your efforts in clarifying the issue about the error message you are getting, and this is helpful to check further on our end.
Regarding your inquiry, we suggest using the old card file to avoid getting the error message. You would need to reinstate an ex-employee by reusing their employee card. All you need to do is to remove the Termination Date from their card and ensure their payroll details are up to date.
If you're reinstating an employee in the same payroll year they were terminated, you'll need to undo their finalization for Single Touch Payroll reporting. Our article Reinstating an employee has instructions on how to do this within AccountRight.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth