CMN.ATO.PAYEVNTEMP.000389
Im aware MYOB is highly prioritising to fix this issue, but its really stuffed me up with my pays as we dont use the browser MYOB and only use the desktop version. But with this problem we have to use the broswer version for it to report "positive value" salalry sacrifice deductions. Our browser version timed out 3x times (unneccesarilty as we didnt leave it to time out) on Monday and it caused our pays to be triplcated to everyone! luckily no one was paid 3x times and we had to reverse 2x pays, but it has thrown out our GL clearning account and the STP reporting. Im still waiting for a call back from Monday after lodging a case to get this resolved.
Not to mention making our accounts look horrible with all the ins and outs transactions.
Its really terrible that MYOB encouraged/allowed everyone to switch to Phase 2 when clearly MYOB wasnt ready for it. The amount of time i have spent trying to fix this issue along with the STP YTD verification report issue is just crazy. And the MYOB customer service is terrible. You cant call them as you will be on hold for 4hrs and then get cut off. Its been a real headache over the past 2 weeks.
If we could get a status update on when this error CMN.ATO.PAYEVNTEMP.000389 will be fixed so we can use the desktop version of MYOB again and not run into this same issue of mulitplying transactions and glitching.
Thank you