Dealing with Bounced Superann
Hi there - have had Statewide bounce three staff members January Quarter payments. Transition to Host plus - but as usual, no help from the funds in any of this - none of the staff members even knew...
Forum Discussion
Hello Tracey - thanks for the response. I thought my method might have been taking it up twice.
Reversing the entire transaction seems a bit cumbersome ???
what about a void negative superann pay run for the said employees??? seems to tick the boxes, or is it an ATO no-no ?
Cheers
Hi echokim
Anything processed through payroll is going to affect what is reported to the ATO so I would avoid that because in this situation the super bounced because of an issue with the super fund. The payruns and amounts reported are correct, it's only the super payment transaction that is an issue.
Following the steps in the linked Help Article aren't as cumbersome as they seem and will be quicker than adjusting the pays and allocating the refund to the suspense account. You'll also have a clear audit trail to match with happened in real life.
Following the steps in that Help Article you'll:
- reverse the Pay super payment by clicking on Reverse payment in the Manage payments window
- reprocess the successfully paid contributions in Pay Liabilities
- reprocess the super contributions that bounced in Pay Super, this resubmits the payment to the employee's super funds
Please let me know if you need further help.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Tracy,
Can you please help? I am trying to reverse a super payment on a desktop version.
When I am in manage payments and click on edit and reverse super payment nothing happens, teh next step does not appear.
The period is not locked and I have all the correct permissions.
thank you
Hi robyn17
Apologies for the delay in replying to you. If you are still having trouble with reversing super payments can you please let me know if you are getting any errors. A screenshot of the Manage payments window would be great. Make sure sensitive information is removed from screenshots prior to posting on the Forum.
