Double income statements
Hi I have an employee of a business who has logged into mygov and has two income statements with exactly the same figures, one is tax ready, one is not tax ready. I know I only did the finalisation ...
Forum Discussion
Hi, MezIndustries
Thanks for your post.
To clarify the situation, is your current subscription migrated from one subscription to another? If yes, you may need to access the old pay history (YTD) from the previous software, make it zero, send update event then finalise.
Please let me know how it goes.
Best regards,
Doreen
As stated in previous posts, I have not changed the software or migrated the software or anything else that would mean using a differnet BMS ID.
it is the same file I have been using for over 10years. I have only finalised this once.
neither MYOB nor the ATO have been able to help with this issue other than to continually give me the same advice, which I can not zero pays as there is no second payroll to zero.
the only advice I have been given that might work is to instruct the employee to not use the prefilled amounts that may come through on the tax return from the not tax ready income statement. the ato tell me I have to have the not tax ready one removed however no joy on how I do this.
totally unacceptable MYOB
You didn't answer Doreen_P question about subscription. While you may be using the same software, changing your subscription might also trigger a new BMS ID.
It is true, income statements are simply used for Pre-fill, they can be removed and ignored by the employee and not included in their income tax return.
If you want or need to remove the second income statements, and you can't get this fixed by MYOB, or the ATO, Namich might be able to help. Their software STP Creator has much more flexibility and gives users more control over what is actually sent to the ATO. It also allows for one off fixes such as these, without affecting ongoing reporting through MYOB. Numerous AR2023 users have had such problems fixed. They offer a temporary licence for one off fixes such as these, as well as paid remote support, so they can fix the issue for you.
Regards
Gavin
Same subscription, nothing has changed other than credit card expiry date for payment and the attention to email address. however the subscription name, being the business name, has not been changed at all.,
Hi, MezIndustries
Thanks for your response.
To further assist you wtih this, kindly send me a private message with the following details:
- Serial number
- Name of primary contact and email address
- Business name
Best regards,
Doreen
