Forum Discussion

CarmenB's avatar
CarmenB
3 years ago

Duplication in Pay run

Good day,    Yesterday I did a pay run for 87 staff, once it was approved pay run it automaticaly duplicated to 174 staff. Now everghing is mess, leave is incorrect on everyones payslips, STP is in...
SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi Carmen (CarmenB)

 

Sorry to see that no one has replied to you yet. Regarding the pay run, you can reverse those incorrect pays. To do this:

  1. Open Find Transactions at the bottom of the Command Centre then search for the relevant pay runs.
  2. Open the affected pay run by clicking on the zoom arrow.

  3. Go to the Edit menu and choose Reverse Transaction. 

 

Regarding the bank not updating error - are you getting an error message? If you could provide more context on what is happening and any message you receive that would help me assist you further.

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