Forum Discussion

TammyHyatt's avatar
TammyHyatt
Contributing User
2 years ago

Emailing Payslips to Hotmail Email Address

Hi, we are unable to send payslips to one of our employees who has a hotmail email address?
Snely's avatar
Snely
Experienced Cover User
1 year ago

Hi

one of my employees is not receiving her paysllips and we found this blog.  She has added myob to her permissions so she knows they are not blocked coming from myob.  

We have tried both her hotmail and outlook address numerous times and she is still receiving nothing.

 

Can you help.

Thanks

Sue 

0417 975 556

Genreve_S's avatar
Genreve_S
MYOB Moderator
1 year ago

Hi Snely,

 

Since you've already ensured that the MYOB emails haven't been blocked and the issue is still persisting, I believe it's best to reach out to support to have your employee's email address checked. You can do this by creating a support ticket from the MyAccount window or via live chat through MOCA.

 

Thanks,
Genreve

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