Forum Discussion

bectangel's avatar
bectangel
Contributing User
2 years ago
Solved

Employee card file causing MYOB to close

One of our employee cards causes MYOB to close and we can't edit any of their info. Please run a script.   Thank you!   Serial # 7047 File ID # 2
  • Shella_A's avatar
    Shella_A
    2 years ago

    Hi bectangel 

     

    Thank you for your post. We had already fixed your issue. May you please log out completely first and log back in again on your account. After that you may now try to open the card file of your Employee without getting any error. 

     

     

    If you need further help with this don't hesitate to start a new or reply to this post and we'll be happy to assist.

     

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

     

    Cheers, 

    Shella_A

Shella_A's avatar
Shella_A
MYOB Moderator

Hi bectangel 

 

Thank you for your post. We had already fixed your issue. May you please log out completely first and log back in again on your account. After that you may now try to open the card file of your Employee without getting any error. 

 

 

If you need further help with this don't hesitate to start a new or reply to this post and we'll be happy to assist.

 

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

 

Cheers, 

Shella_A

bectangel's avatar
bectangel
Contributing User
2 years ago

Thank you Shella_A .

 

We can now see the employee card, thanks so much.

When we try to send that same employee a payslip, the email bounces. It started happening a few weeks ago, we thought it was related to this problem, but now we don't think so as we tried to send it again after the fix and the email still bounced. The email is an @outlook.com address. It is not a new employee and the payslips were emailing with no problem for months prior.

Any thoughts on how this can be fixed please?

Thank you.

 

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    2 years ago

    Hi bectangel 

     

    Thank you for your post. There are a large number of reasons why an email would be rejected at the recipient's end from an environmental factor at their end to having that sender's email address blocked. Generally speaking, if the email has worked before getting them to whitelist/add it to their safe sender's list will allow for that email to be received successfully.

     

    Meanwhile to assist you further with this, may I ask for the screenshot of the email that has been bounce back? 

     

    We will be waiting for your response.

     

     

     

    Cheers, 

    Shella_A

    • bectangel's avatar
      bectangel
      Contributing User
      2 years ago

      Thanks Shella_A .

       

      The email address has been whitelisted at the recipients end and it is still being rejected. 

      Can I send the screenshot as a PM as it has her personal email address.

       

      Thanks.

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        2 years ago

        Hi bectangel 

         

        Thank you for your response. If that the case for me to check it further, may you send me a private message along with the following details below: 

         

        • Serial Number
        • Company name
        • Your full name and email address
        • Screenshot of the bounced back email

        We will be waiting for your response. 

         

         

        Cheers,

        Shella_A